Overview
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where youll become a champion of our stylish products, on-trend designs, and exceptional customer service. Were looking for passionate and fashion-forward individuals who are excited to dress the nation. Youll be a brand ambassador whos ready to recommend our newest fashion items and ensure customers feel valued every time they shop with us.
At M&S, our customers dont wait. Youll roll up your sleeves, work hard and go above and beyond every day. Being digitally confident is essential. You will utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Efficiency and effectiveness are key aspects of your role, ensuring customers dont wait and enjoy every experience in our store. Being a team player is crucial: you will create a great inclusive store environment, support and respect your colleagues and the local community. Flexibility is vital. You should be confident to work across various areas of the store, adapting to changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Work Pattern
Sunday: 10:30 - 17:30
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
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Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
* Build expert product knowledge to sell and recommend our products and services
* Training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
* High levels of customer service
* Committed to delivering excellent work with great attention to detail
* Open to and acts upon feedback, asking for this regularly
* Takes accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Everyones Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. Thats why were revolutionising how we work and offering our most exciting opportunities yet. Theres never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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