Job Description
What you’ll do…
* Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again
* Be the eyes and ears for the Front Office by leading by example; coaching and developing the team to make them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
* Supporting the Duty Managers and working closely with the Hoxton teams in setting selling strategies and ensuring maximum occupancy.
* Supporting and deputising for the Front Office Manager in Head of Department tasks, particularly during their absence
* Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house
* Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick-ups
* And everything else in between from compliance to departmental budgeting to relationship building with the wider heads of department and Hoxton team’s.
Qualifications
What we’re looking for…
* Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat.
* Previous experience in hospitality in a Duty Manager or Assistant Front Office Manager role is an advantage but not a must.
* Passionate about team development and a demonstrated experience in coaching and developing your team.
* You’ve got plenty of experience dealing with different types of requests successfully.
* If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage
* Individuals. You’re looking for a place where you can be you; no clones in suits here.
* Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
* You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
* You’re not precious. We leave our egos at the door and help get stuff done.
* You’re up for doing things differently and trying (almost) everything once.
* If we got stuck in a lift together we’d have a good time and share a few laughs.
* You want to be part of a team that works hard, supports each other and has fun along the way.
Additional Information
What’s in it for you…
* Competitive salary
* 28 days holiday (including bank holidays), pension, eligibility to take part in the company discretionary bonus scheme and life insurance.
* A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
* It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
* Treat yourself once in a while with lots of retail & hospitality perks through our partners.
* Enjoy a free night at The Hoxton and a meal for two when you first start with us.
* Goes without saying, but we’ll feed you during your shift.
* Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
* Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
* Lots of opportunity to progress and switch it up as part of a global family of brands.
* Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
* Extra time off to volunteer with one of our partner charities.
* Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
* Enhanced family leave for when you’re expanding your family.
* An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.