General Information
Salary: £25,582
Working Pattern: Full Time, Part Time, Part Time/Job Share, Flexible Working
Location: Leicester, Region East Midlands
Closing Date: 26-Feb-2026
Post Type: Permanent Civil Service Grade AO
Number of jobs available: 7
Reserve List: 12 Months
Job ID: 14418
Job description
Proud to serve. Proud to keep justice going.
Our Administration Officers play a critical role, providing excellent administrative support to service users, judiciary and management.
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, enabling people and businesses to access potentially life‑changing justice.
The First‑tier Tribunal (Property Chamber) Deals With Applications, Appeals And References Relating To Disputes Over Property And Land. The Chamber Consists Of Three Divisions:
* Residential Property covers disputes that include rent increases for fair or market rates, leasehold disputes amongst many other matters.
* Land Registration covers disputes that include a change to the land register and applications to correct or certain documents relating to registered land.
* Agricultural Land & Drainage covers disputes that include certain farming tenancies and applications in respect of certain drainage disputes between neighbours.
The Property Chamber operates across five regional centres Birmingham, Cambridge, Havant, London and Manchester with a dedicated team of over 100 staff. Each location handles Residential Property cases while London also manages Land Registration matters, and Manchester oversees Agricultural Land and Drainage. We are now preparing to open a new office in Leicester, expanding our capacity in response to coming legislative changes and rising demand.
Now is an exciting time to join the Chamber as we are entering a transformative period. We are preparing for the implementation of the Leasehold and Freehold Reform Act 2024 and the Renters Rights Bill, which is currently progressing towards Royal Assent. These reforms will reshape the housing and property landscape, bringing new challenges and opportunities to the work that we do.
As the Chamber grows, we are looking for passionate individuals who are committed to public service and delivering justice that makes a real difference in people's lives. If you’re seeking a career with purpose, impact and the chance to contribute to a fairer future, we encourage you to apply and help shape the next chapter of the Chamber’s work.
Your role
Our Chambers role is diverse and engaging, reflecting the wide range of our service users. Our teams liaise with landlords, tenants, freeholders, leaseholders, park home residents, and site owners.
You will be handling a variety of appeals, including those against financial penalties imposed by local authorities, disputes over rent increases, leasehold issues, park homes, improvement notices, prohibition orders, licences for houses in multiple occupation, the right to buy your council home, changes to the land register, and matters involving agricultural tenants and landlords. Your role will be crucial in ensuring fair and just outcomes for all parties involved.
Applications can come under the Electronic Communications Code and the Building Safely Act and can also involve corrections or alterations of certain documents relating to registered land, drainage disputes between neighbours, and permitting valuation officers to enter premises to carry out certain valuations.
Your day‑to‑day duties will be diverse and dynamic, including but not limited to:
* Processing receipt of new appeals and applications, ensuring receipt of correct fee when appropriate.
* Managing a group of allocated cases from start to finish.
* Maintaining the team email inbox & digital case management system.
* Building digital case files and court bundles.
* Seeking advice and instructions from the Chambers judiciary and issuing judicial directions.
* Liaising with parties, judiciary and HMCTS colleagues to set dates and list hearings for appeals/applications.
* Clerking tribunal hearings remotely by video hearing platform, and in person at HMCTS court and tribunal venues.
* Publishing judicial decisions.
* Handling incoming telephone calls from tribunal users and responding to queries received via email.
Your Skills And Experience
With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to our customers. Being able to empathise with our customers and explain information clearly so they feel reassured and know what they need to do.
You’ll have great attention to detail, being proficient in using IT and able to adapt to using various software packages, to review documents and enter information into our database accurately and efficiently. You’ll enjoy organising your time, being flexible and adaptive to support business needs, prioritising efficiently and multi‑tasking in a busy environment.
Working Arrangements & Further Information
These operational roles are customer‑facing, requiring successful applicants to be office‑based to provide HMCTS services to the public.
Non‑contractual hybrid working may be available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work‑from‑home/working‑in‑the‑office schedule.
Standard full‑time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Due to business needs the minimum number of hours we can offer for any part‑time working request is 18 hours over 3 days.
Occasional travel to other National Services sites may be required.
From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you are looking to apply for a Skilled Worker Visa for the first time.
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
Benefits
The MoJ offers a range of benefits:
* Annual Leave – 25 days on appointment, increasing to 30 days after five years of service. There is also a scheme to allow qualifying staff to buy or sell up to three days of leave each year. Additional paid time off for public holidays and one privilege day. Leave for part‑time and job‑share posts is calculated on a pro‑rata basis.
* Pension – The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
* Training – The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
* Networks – The opportunity to join employee‑run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed directly to senior management. Currently networks exist for employees of minority ethnic origin, employees with disabilities, those with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
* Support – A range of family‑friendly policies such as opportunities to work reduced hours or job share; access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services; and more. Additional information is available on GOV.UK and child‑care‑choices.gov.uk.
Diversity & Inclusion
The Civil Service is committed to attracting, retaining and investing in talent, regardless of background. For more information about the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy, please see the appropriate government resources.
This Job Is Broadly Open To The Following Groups
* UK nationals
* Nationals of the Republic of Ireland
* Nationals of Commonwealth countries who have the right to work in the UK
* Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre‑settled status under the European Union Settlement Scheme (EUSS)
* Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre‑settled status under the EUSS
* Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
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