Team Leader - Motor Claims Location: Bolton (Office-based with flexible working options) Salary: Range from £31,500 to £36,000depending on experience Type: Full-time, Permanent Hours: Monday to Friday, 9am -5pm (35 hours) Are you a natural leader with experience in motor recovery claims ? If you're ready to take the lead in a technical, fast-paced environment where your knowledge and people skills really make a difference this role could be the next step for you. ? What You'll Be Doing: Team Leader - Motor Claims Leading a team of recovery claims handlers managing non-fault motor claims from first notification through to final settlement Handling escalated queries, complaints, and complex claims Monitoring team performance and supporting staff development through coaching, mentoring and training Working with internal stakeholders to meet recovery targets and maintain service levels Reviewing reports and KPIs to spot trends, prevent backlogs, and drive performance Ensuring full FCA compliance and supporting GDPR and confidentiality requirements Contributing to recruitment, onboarding, and HR processes for your team What You'll Bring: Team Leader - Motor Claims Strong background in technical motor recovery claims Experience in a team leadership or supervisory role Confident communication skills written and verbal Solid understanding of FCA, FOS, and general claims compliance Excellent organisation and prioritisation skills under pressure CII Certificate in Insurance (essential) Dip CII is a bonus Microsoft Office proficiency and data confidence (Excel, Outlook etc.) What's In It For You: Team Leader - Motor Claims Increased holiday allowance with length of service Your birthday off, plus a half-day for seasonal shopping Holiday sell scheme Free parking and casual dress code Support for industry qualifications Bonus scheme for going above and beyond Cycle to work scheme Friendly, supportive environment with trained mental health first aiders on-site If you want to lead a high-performing team, enjoy the satisfaction of getting the result, and work in a business that values your input wed love to hear from you.