Summary
The main purpose of an Apprentice Vospers E-Commerce Parts Advisor is to learn about how to contribute towards selling the range of parts within the company's portfolio, generating business through the internet, tele-sales and retail counter areas of the business whilst consistently delivering excellent customer service.
Wage
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, shifts TBC.
40 hours a week
Start date
Monday 3 November 2025
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities & Accountability
* Parts sales.
* Administration duties.
* Ensuring customer satisfaction.
* Promote a Parts team culture.
Parts Sales
Promote and sell parts on the company E-Commerce platforms (eBay, Amazon, Vospers Parts Website), including other online and offline areas.
Answer customer queries & part information queries via phone, email & and face-to-face interactions.
* Research competitor pricing to ensure competitiveness.
* Prospect & research new selling opportunities.
* Supply accurate and detailed parts descriptions by using all electronic parts catalogues.
* Understand fully the range of parts to ensure all customer enquiries can be dealt with and to maximise all opportunities.
Packing & Shipping duties
* Ensure payment is received before shipping goods.
* Arrange collection by designated courier(s).
Parts Administration
* Take full part in stock check activities.
* Provide customer data for input into Parts databases and assist in maintaining databases.
* Ensure all paperwork is completed accurately and promptly.
Ensuring Customer Satisfaction
* Ensure continuously high feedback scoring for all relevant online shop areas.
* Work together with other members of the parts team to ensure the best possible service to customers.
* Communicate with customers and suppliers openly and honestly.
* Record and action customer complaints in line with Vospers policy.
* Implement and develop customer service systems.
* Discuss any customer problems or issues with the E-Commerce Parts Supervisor to ensure these can be resolved promptly and professionally.
Promote a Parts Team Culture
* Maintain and contribute to a good and fair working environment for all staff.
* Work closely and openly with all staff and managers to achieve a team culture.
* Respect all staff's views and opinions.
* Deputise for other members of the team when required.
* Maintain the depot in a clean, safe and organised fashion, while adhering to all Vospers health and safety legislation.
Where you'll work
Marsh Mills Park
Longbridge Road
Plymouth
Devon
PL6 8AY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACHIEVEMENT TRAINING LIMITED
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Training schedule
* Level 2 Customer Service Apprenticeship qualification.
* You will receive specific on-the-job training from the employer in your workplace at Vospers.
* Off-the-job training will be delivered using weekly classroom sessions delivered at the Achievement Training city centre location, or you will be work-based and will be given time in the working week to study towards the theory element of the programme.
Requirements
Desirable qualifications
GCSE in:
English & Maths (grade Grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Problem solving skills
* Team working
* Initiative