PREMIUM MULTI-SITE CONSUMER BRAND
London | Hybrid
Chief Technology Officer (£110,000–£125,000 + package + equity)
One of the most exciting consumer growth stories in London right now is building a premium, design‑led, multi‑site brand within the veterinary and pet wellness space, with clear ambitions to redefine its category.
We are now looking for a CTO who understands how technology enables a physical, customer‑facing, multi‑location business - not just digital products in isolation.
This is a build-from-scratch role, working directly with the Founder.
What this role actually involves
* This is not a pure SaaS or platform CTO role.
* You will own and build technology across a real‑world, multi‑site operating environment, including:
* Customer booking, CRM and lifecycle systems
* Clinic operations, workflows and site‑level performance
* Payments, POS and customer experience platforms
* Integrations across physical and digital touchpoints
* Data, reporting and commercial insight across multiple locations
* You’ll be responsible for ensuring technology directly improves customer experience, operational efficiency and unit economics as the business scales.
What we’re specifically looking for
We are only interested in profiles with relevant multi‑site, consumer‑facing experience.
You will likely have:
* Built or led technology in a multi‑site retail, hospitality, healthcare or leisure business
* Experience with omnichannel environments across physical and digital customer journeys
* Delivered systems across booking, CRM, POS, payments and customer platforms
* Worked closely with founders or senior operators in a high‑growth environment
* Built teams and systems from early stage through scale
This role is not suited to:
* Pure fintech, banking or payments backgrounds
* Enterprise‑only or corporate transformation roles
* CTOs with no exposure to physical, multi‑site operations
Why this role stands out
* Build the entire technology function from day one
* Direct partnership with the Founder and leadership team
* Clear link between tech decisions and commercial performance
* High‑growth, multi‑site rollout over the next 24 months
* Opportunity to shape a category‑defining premium brand
The detail
Meaningful equity participation
London | On-site
Alongside this, we are building out the wider leadership team, including CFO and HRD.
This is a hands‑on, founder‑mode role for someone who enjoys solving real operational problems, building from scratch, and scaling a business where technology is central to both customer experience and commercial success.
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