LOCATION: Gloucester HOURS: 09.00 – 17.00 Monday to Friday (one hour for lunch) 35 hours a week START DATE: Immediate SALARY: £26,000pa - £27,000pa PERMANENT JOB Nailsworth Office: 01453 832468 E: liam.edwards@ess-emp.co.uk www.ess-emp.co.uk Vacancy – Repair Technician The Repair Technician is responsible for testing, inspecting, and performing repairs on a wide range of multi-vendor ultrasound probes meeting high-quality standards. This role involves accurately booking incoming probes into the electronic system, managing workflow through priority test queues, and updating product testing information in Salesforce. The technician will also assist with cosmetic repairs, ensuring all probes are returned to a high-quality, professional finish. Attention to detail, technical aptitude, and strong organizational skills are essential to maintain efficiency and uphold company commitment to quality and customer satisfaction. Responsibilities: • To accurately book in Ultrasound probes arriving using the relevant electronic system and allocate them to the correct person/location • Updating the product testing pages on Salesforce in a timely manner • Identifying high priority test items as managed by the priority test queues • Assisting with cosmetic repairs on probes to ensure products meet “healthcare standard quality control” • Achieving assigned personal objectives/targets • Completing required training and development objectives within assigned time frames • To prepare and package items being sent out to both engineers and customers. • To produce delivery/collection notes for these items and arrange collections with the relevant logistics companies • Testing a varied and extensive range of multi-vendor ultrasound probes • To support the effective running of storage area when relating to Ultrasound probes. • Accurately recording all issues with equipment to ensure stakeholders at all levels understand any technical issues • Maintaining good relationships and high customer satisfaction ratings • Supporting Workshop Supervisor and team members to deliver against all objectives, KPIs and SLA’s Requirements: • At least 2 years’ experience working as a field or workshop test technician. (desirable) • Strong understanding of electronic systems, components, and related processes • Excellent IT proficiency, including use of Microsoft Office applications • Experience with service management software • Ability to work at pace and under pressure at times to meet deadlines • Capable of working on multiple different manufacturers equipment with various software interfaces • Skilled in working with equipment from multiple manufacturers and navigating various software interfaces • Exceptional attention to detail and accuracy in all tasks Behavioural Attributes: • Enthusiastic, self-motivated, and committed to delivering high-quality work • Takes pride in work and strives for excellence • Demonstrates a keen eye for detail and a methodical approach to problem-solving • Works effectively as part of a team and supports others to achieve shared goals • Well-organised, reliable, and able to manage multiple tasks to meet deadlines Rewards: • Onsite parking • 25 days annual leave plus Bank Holidays • Recognition schemes and employee rewards • Private Health Insurance • Employee Referral Scheme For further information on the role, or a general chat about other opportunities, please call Liam Edwards on 01453 832468. Alternatively, please email your CV to liam.edwards@ess-emp.co.uk Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .