Reservations Coordinator - Pall Mall, London The Royal Automobile Club is an exclusive world-class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests. Benefits of working at the Royal Automobile Club: Annual staff bonus Free meals on duty Paid birthday day off Generous pension Christmas off in Pall Mall Perkbox discount scheme European RAC cover Interest-free season ticket loan Employer-paid health cash plan 24/7 Employee Assistance Programme Staff parties Purpose of the role: As a Reservations Coordinator you will provide the highest possible standard of service for members and guests in fulfilling their bedroom or restaurant reservations requirements. Communicating with members via email correspondence and telephone enquiries. Responsibilities: Answering the telephone using the proper telephone etiquette, always answering promptly and in a courteous manner Deliver a positive Member experience, always going the extra mile Communicate with various departments informing them of any special requirements To be knowledgeable of all restaurants in both clubhouses About you: Previous experience of working in a similar environment Good understanding of Opera and Fidelio Systems Customer Service Experience Team player High level of organisation and flexibility Club Values: HEARTS Heritage - Our rich motoring, social, sporting and architectural heritage runs through the fabric and the nature of the Club Excellence - Excellence is not an achievement; it is something we strive for every day. Accountability - Taking ownership of our work, meeting our own high standards, honouring our commitments and acting with professionalism. Respect - Showing consideration and understanding to our members and colleagues. Trust – Acting with fairness, honesty and integrity. Sustainability – Actively contribute to reducing our environmental impact, improving our operational efficiency and continuing to build our reputation. Please visit our website for more information about our Club Vision and Values. What to expect: All applications will be reviewed Immediate interview dates available The full job description is available upon request ahead of an interview.