About Us
Fulcrum Facilities is part of Canford Group Holdings, a growing group of service companies providing facilities management, maintenance, and specialist trade services across the UK. We pride ourselves on delivering high-quality, reliable, and cost-effective solutions for our clients, while building lasting relationships through excellent service.
The Role
We are seeking a Regional Facilities Consultant to join our Operations Centre in Bournemouth. This is a key client-facing and operational role, responsible for overseeing a portfolio of clients and sites within your region. You'll act as the link between clients, contractors, and our operations team — ensuring work is delivered on time, within budget, and to agreed service levels.
You'll be accountable for service performance, client satisfaction, and regional profitability, with clear targets and the support of our established helpdesk and management team.
Key Responsibilities
* Manage and develop client relationships within your assigned region.
* Oversee the delivery of reactive maintenance, planned works, and compliance services.
* Ensure SLAs and KPIs are met across all work orders and service lines.
* Coordinate with our Operations Centre helpdesk, contractors, and internal teams.
* Conduct regular site visits, audits, and client meetings to maintain strong communication.
* Monitor regional performance, ensuring targets and profit objectives are achieved.
* Prepare and present reports on activity, performance, and financial outcomes.
* Support the Operations Director with strategic growth and service improvements.
About You
We are looking for a confident, commercially-minded facilities professional who can balance client service with operational delivery. You will be someone who thrives on accountability, enjoys building relationships, and has the drive to achieve results.
Essential Skills & Experience
* 3+ years' experience in facilities management, operations, or client account management.
* Strong knowledge of maintenance services, compliance, and contractor management.
* Proven track record of meeting SLAs/KPIs and delivering profitable results.
* Excellent communication, negotiation, and client relationship skills.
* Highly organised, with the ability to manage multiple projects simultaneously.
* Full UK driving licence (regional travel required).
Desirable
* Experience in a consultancy or client-facing FM role.
* IOSH/NEBOSH or facilities management qualifications (IWFM, BIFM).
* Knowledge of CAFM systems (Simpro, Concept, etc.).
What We Offer
* Competitive salary of £32,000 – £40,000 DOE.
* Performance-related bonus scheme.
* Career progression within a growing group of companies.
* Supportive team environment with clear reporting structures.
* 25 days holiday plus bank holidays.
* Pension scheme and other company benefits.
How to Apply
If you're ready to take the next step in your facilities career and want to join a forward-thinking company with ambitious growth plans, we'd love to hear from you.
Apply directly via Indeed with your CV and a short cover letter.
Job Type: Full-time
Pay: From £28,000.00 per year
Benefits:
* Casual dress
* Company pension
* Free parking
* Health & wellbeing programme
* On-site parking
* Profit sharing
* Sick pay
* Work from home
Work Location: Hybrid remote in Wimborne BH21 7PE