Overview
We are looking to recruit an experienced Account Manager to join our successful Corporate division in Ipswich. Our Corporate Division is a fast-paced, collaborative, and competitive group of professionals who are all driven to succeed. The ideal candidate is one who values a strong and supportive team culture, thrives in supporting others, and a proactive problem solver. Your aim is simple: provide exceptional customer service, retain your valued clients and assist Account Executives and Account Directors to win new clients to add to our ever-expanding book. With the highest integrity you negotiate cleverly, respond proactively and have commercial awareness of the market around you. You take pride when ensuring these high service standards are the norm for your customers.
How You'll Make An Impact
* Build long lasting relationships with clients, elevating yourself to a ‘trusted advisor’ status.
* Prepare top quality, accurate client documents, obtain renewal terms and seek to provide alternative quotations before producing a final presentation for Account Executives to discuss with clients.
* Handle mid-term adjustments in a proactive and responsive manner.
* Ensure all client details are recorded accurately and entered onto the system in a timely fashion.
* Expertly handle queries about client policies; whether it's your client directly or their insurer.
* Confirm cover with relevant insurers, process policies and chase up outstanding documentation when required.
* Prepare debit notes and summaries of cover while ensuring the secure delivery of policy documentation from insurers. Check the documentation prior to sending to your clients with a keen eye for detail.
* Take care of account queries and credit control matters promptly, highlighting any concerns to Account Executives/Directors.
* Align with key legal and regulatory policies; safeguarding you and the business.
About You
* Previous experience working as an Account Handler within the commercial insurance market is essential.
* Knowledge within cross-class risks such as Hospitality & Leisure, Manufacturing, Property, Casualty, Professional Indemnity, D&O, Motor Trade/Fleet is ideal.
* Prior experience handling corporate clients would be an advantage; experience handling SME commercial business is also of interest.
* Risk aware in handling customer information, 100% customer centric, focused on the best possible outcome for our customers at all times.
* Holding or working towards one of the Chartered Insurance Institute Qualifications (Cert CII, Dip CII or ACII) would be an advantage. Educated to GCSE standard or equivalent, with an intermediate knowledge of the commercial insurance industry.
* Due diligence and process driven to deadlines, task focused, results oriented and takes initiative when assisting team members.
* Outstanding communication and interpersonal skills, confident when building and maintaining rapport, strong planning and analytical skills with high accuracy and attention to detail.
* Proficient in MS Office; Acturis experience would be advantageous.
* Eligible to work in the UK.
Compensation And Benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
* Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
* Defined contribution pension scheme, which Gallagher will also contribute to
* Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
* Income protection, we’ll cover up to 50% of your annual income, with options to top up
* Health cash plan or Private medical insurance
Other benefits include:
* Three fully paid volunteering days per year
* Employee Stock Purchase plan, offering company shares at a discount
* Share incentive plan, HMRC approved, tax effective, stock purchase plan
* Critical illness cover
* Discounted gym membership, with over 3,000 gyms nationally
* Season ticket loan
* Access to a discounted voucher portal to save money on your weekly shop or next big purchase
* Emergency back-up family care
* And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities; if you do, some parts of the recruitment process may be challenging. We’re here to help, but we can only do this if you let us know. Should you require reasonable adjustments to your application, please email TAGlobalSupport@ajg.com or request a call back with your contact details.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on protected characteristics by applicable laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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