What you'll do:
* Be the first point of contact, responding to calls and enquiries and guiding people to the right service
* Record information accurately using the service database and maintain confidential records
* Provide clear non-clinical advice and basic health messages using active listening
* Support daily administration tasks, including reception duties, stock checking and arranging messages or deliveries
* Work flexibly with the team to ensure service cover, including occasional unsocial hours
Qualifications
* Level 2 in Business Administration, Customer Service, or equivalent experience
* Strong communication skills and confidence working with the public
* Good organisation and the ability to manage your own workload
* Willingness to learn, use new systems and support colleagues across the service
* Ability to stay calm and supportive when people may be distressed or unsure
We welcome applicants from all backgrounds and value fairness, respect and inclusion in everything we do.
At CHCP, we're passionate about people, we recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine. Work with us and you'll be more than just a number. Our people are our shareholders, and their thoughts and opinions are always heard; at CHCP you have a real voice.
Compassion is at the heart of our business; our colleagues work together to deliver first class healthcare to thousands of people. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.
City Health Care Partnership CIC (CHCP CIC) is an independent, co‑owned Community Interest Company providing high quality local health and care services at several sites across Hull, the East Riding of Yorkshire, Knowsley and St Helens. Commissioned by the NHS and local authorities, we are a socially responsible business.
For more information on CHCP and what we have to offer, please visit our website.
Should we receive a high volume of applications the advert may be closed earlier than stated. Should you have started the application at this point and require additional time to complete it, please contact us for support.
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