Here at Halliwell Jones (Chester) Ltd we have an exciting opportunity for a Motorrad Aftersales Advisor. The position is located at our Chester Centre which is a fantastic facility consisting of an impressive, recently modernised Aftersales Centre and Bodyshop and BMW and MINI Sales.
What we can offer you
* 22 days holiday plus bank holidays AND your birthday off!
* 1 car per employee via a salary sacrifice scheme; a brand new BMW or MINI after 6 months of employment
* Family run business and friendly culture
* Specialist training with BMW UK
* BMW accreditation
* Ongoing development and achievable career path
* State of the art facility and working environment
* Life Assurance Scheme
Your Responsibilities
* To deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.
* To organise the loading of the workshop in an efficient manner to ensure efficient utilisation of workshop capacity.
* To carry out customer follow up and prospecting activities to maintain and build the volume of work within the workshop and promote the sale of accessories, tyres, Lifestyle products, insurance, etc.
* Responsible for liaising with Service customers and designated contact for maintaining good relations and updates with regards of bikes etc.
* Explain and Issue the customer with the Bike Health Check report.
What we're looking for
* Proven excellent customer service and communication skills with a commitment to providing the best possible standard of customer service.
* An outstanding attitude and passion for customer service.
* Passion for BMW products and technology.
* Strong interpersonal and presentation skills.
* Ability to work autonomously.
* An enthusiastic, dynamic and team orientated personality
* Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.
* Strong organisational and prioritisation skills.
* Team player that offers help and support to others.
* Thorough knowledge of computer applications (MS Office, Drive)
This is an incredible opportunity to join a family based business that offers both a competitive salary and the chance to work with a prestige brand. Please follow the link to apply or post your CV and cover letter to Halliwell Jones (Wilmslow) Ltd, 130 Manchester Road, Wilmslow, SK9 2LE.
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