Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you’ll become a champion of our high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
Age requirements: This job role involves working late nights and we can’t consider applications from anyone under the age of 18, to comply with health and safety legislation and to keep our colleagues safe in the workplace.
Work pattern
Wednesday 19:00 - 23:00
Thursday 19:00 - 23:00
Friday 19:00 - 23:00
Saturday 19:00 - 23:00
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
* Build expert product knowledge to sell and recommend our products and services
* We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key capabilities
* High levels of customer service
* Committed to delivering excellent work with great attention to detail
* Open to and acts upon feedback, asking for this regularly
* Takes accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Equality, Diversity & Inclusion
M&S is committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process. We are happy to talk flexible working and invite you to share any reasonable adjustments required for the recruitment process to ensure a fair and transparent assessment.
Extra information
Seniority level: Entry level
Employment type: Part-time
Job function: Other
Industries: Retail
Location & application
Positions listed in Sidcup, England, United Kingdom. References to location updates may appear in search results; apply to the role that matches your area.
#J-18808-Ljbffr