Are you passionate about delivering excellent customer service? Do you have experience in a fast-paced environment and an interest in construction or plant hire? Join our growing and leading provider in the plant hire industry!
?? About the Role:
As a Customer Service Advisor, you'll be the first point of contact for customers — helping them with equipment hire, handling enquiries, and ensuring smooth service from start to finish.
?? Key Responsibilities:
* Handle incoming calls, emails, and walk-in enquiries
* Provide hire quotes, availability checks, and equipment recommendations
* Process bookings, returns, and payments accurately
* Liaise with the transport and operations teams to coordinate deliveries
* Build strong customer relationships through friendly, efficient service
* Resolve issues and complaints professionally and promptly
? Requirements:
* Previous experience in customer service (plant hire or similar industry preferred)
* Strong communication and problem-solving skills
* Good IT skills (experience with hire or CRM systems a plus)
* Ability to multitask and remain calm under pressure
* A proactive, can-do attitude with attention to detail
?? What We Offer:
* Competitive salary & benefits
* Full training
* Friendly and supportive work environment
* 5 weeks holiday plus bank holidays
* Xmas shut down
If this interests you, please call or click apply