Job Description
Job Purpose
The role of Implementation Coordinator is really important to us. You will be responsible for handling and resolving Implementation bookings and queries within SLAs and with focus on customer experience.
The successful candidate will be proactive, able to manage their workload efficiently and communicate effectively with installers, colleagues and customers to deliver key business metrics and excellent customer support.
We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am – 5:00pm.
Your responsibilities day to day will be…
* Handling customer calls/ emails relating to installation of Telematics devices in line with company SLAs and metrics.
* Managing service desk tickets raised by other business areas within SLAs.
* Liaising with 3rd party engineering teams to co-ordinate installation bookings.
* Liaising with customers to arrange and inform of implementation/ installation dates.
* Handling implementation queries from other departments.
* Updating customer account information on tickets and CRM to keep all parties informed.
* Work efficiently adhering to departmental processes.
* Notify management team of any issues/ risks to meeting SLAs.
* Email management from internal and external parties, ensuring responded to within SLAs.
* Resolution of customer/ engineer queries.
What do we expect of you?
* Excellent communication skills, with the ability to communicate proficiently both written and verbal
* Ability to develop relationships with team and wider business
* Organised
* Efficient
* Proactive and forward thinking
* Able to adapt and succeed in a fast paced, changing environment.
* The ability to manage time and work comfortably under pressure, to complete required tasks to required deadlines.
* Ability to work effectively as part of a team to meet both client and business needs.
* Experience in the use of Microsoft Office- Teams, Word, Excel etc.
What can you expect of us?
• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.
Additional Information
Still Curious?
If you feel we are a good match for each other, you can apply online now!
If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.com .
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Note to recruitment agencies:
We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.
PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.