Overview
Are you passionate about supporting vulnerable adults during critical moments in their care journey? As a Hospital Care Navigator, you\'ll be a vital part of ensuring patients leave the hospital safely and confidently, with the right support in place. You\'ll be the single point of contact for adult patients preparing for discharge from the hospital, working closely with the Adult Social Care team, health professionals, hospital practitioners, and community services.
Responsibilities
* Identify needs and barriers to safe discharge
* Achieve safe and timely patient discharge
* Coordinate outpatient appointments and follow-up services
* Provide clear, compassionate advice and support to patients and their families
* Ensure patients understand their discharge plan every step of the way
* You will meet with patients, their families, friends, or carers to assess ongoing needs, ensuring a safe plan is in place for their return home
* Coordinate with hospital pharmacy to arrange medications; ensure someone is at home to greet the patient; confirm food, heating, and home safety arrangements
* Liaise with Adult Social Care and other home providers to coordinate home support
* Follow up on calls or visits to ensure the patient is managing well at home
* Contribute to reducing the risk of readmission by providing appropriate support
Qualifications
* Has experience working with vulnerable adults in social care, healthcare, or the community/voluntary sector
* Communicates with empathy and confidence across different teams at different levels, and with patients
* Is highly organised, with excellent time management skills
* Has awareness and respect for cultural differences
* Note: Bonus experience in a hospital or clinical setting
Role Details
The role is based at our Southwark office, and you will be required to travel to hospitals and across the City of London, as well as to Tower Hamlets, Camden, Hackney, and Southwark.
Safeguarding and Recruitment
Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check. Please submit your CV along with a brief covering note or visit our website at www.imago.community for full details. Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other\'s differences, seeing these differences as an asset that improves our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion and celebrate diversity across our organisation and within communities. Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.
Benefits
* Inclusive values-based environment
* Competitive remuneration package
* Workplace pension scheme
* Generous annual leave entitlement plus bank holidays
* Death in Service Benefit
* Cycle to Work Scheme
* Employee Supported Volunteering scheme
* Development opportunities
* and more
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