Ob Title: Lettings Consultant
Location: Southampton
About the Role:
We are looking for an enthusiastic and driven Lettings Consultant to join a fast-growing residential lettings business specialising in new-build family homes. Based in different sites in Southampton, you will play a key role in delivering a seamless letting experience, managing the process from initial enquiry through to move-in, and helping customers find their ideal home.
Key Responsibilities:
* Conduct property viewings and negotiate offers to drive occupancy.
* Gather feedback from prospective tenants to support pricing and marketing strategies.
* Deliver against operational KPIs, including lease-up targets, occupancy rates, net income, and customer satisfaction.
* Work closely with the Tenancy Progression team to ensure applications are processed efficiently.
* Conduct tenant check-ins and address queries throughout the tenancy process.
* Report lettings performance to the Lettings Manager.
* Identify and report any defects or maintenance issues to the Property Management team.
* Maintain accurate systems and data for all lettings activity.
* Collaborate with third-party agents when required.
* Undertake additional duties as delegated.
Skills and Competencies:
* Experience in residential lettings, real estate, or sales; BTR/PRS experience preferred but not essential.
* Exceptional customer service and strong verbal and written communication skills.
* Highly organised with the ability to manage multiple priorities effectively.
* Confident working autonomously, making informed decisions, and initiating action in line with processes.
* Collaborative team player with the ability to inspire and motivate colleagues.
* Strong problem-solving skills and the ability to resolve issues efficiently.
* Professional in presenting and interpreting information accurately.
* High level of confidentiality and integrity.
* Ambition to grow within a fast-scaling organisation with opportunities for career progression.
Reporting To: Lettings Manager