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* Department: Embedded with EMEA Region Crisis Management Team of a tech giant
* Location: Office based, London (or Luxembourg)
* Employment Type: Full time, permanent. Contracted to Upstream Risk Management, permanent secondment to customer.
* Reports to: Regional Lead, Crisis Management,EMEA
* Key relationships: Area security managers, business leaders.
* Salary and package: Dependent on experience.
Role Description
Contracted to Upstream Risk Management, you will be permanently embedded within the EMEA Crisis Management team of a tech giant. The role reports to the Regional Crisis Management lead, and covers the EMEA region. The key relationships are remote, across customer sites in the region.
You will work closely with the customer’s Corporate Security team, Global Real Estate and Facilities, and key business stakeholders to support the development of incident & crisis management plans and mitigation strategies. Travel across the region will be required.
To be successful you will need to be a strong problem solver, with the natural ability to carry out deep dive analyses of issues, risks, or challenges before developing solutions to them. You will have a track record of earning the trust of leadership by challenging orthodoxy, upgrading team performance, enabling growth, and improving efficiency. You will have a proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements.
Responsibilities
* Plan and deliver annual crisis management training to incident management teams (IMTs) and crisis management teams (CMTs).
* Update CMT rosters on a regular basis
* Support IMT and CMT activations as directed by the EMEA Lead, including the production of After Action Reports
* Produce updates and situation reports for CMTs in EMEA
* Identify and keep track of preparedness efforts and response gaps across the region
* Support and/or lead team projects
The Ideal Candidate
Experience
* Minimum of four years of relevant professional experience, preferably as a crisis manager or as administrator, business continuity and/or security consultant, coordinator, and/or project manager in the corporate or public security sectors. Other adjacent experience will be considered
* Familiar with the culture and the threat environment in the region
Skills
Full suite of crisis management capabilities:
* Stakeholder and customer relationship
* Policy and plan writing
* Maintenance of rosters
* Planning and delivery of training, including experiential simulations
* Support to decision makers during activations
* Leading and documenting after action reviews
Behaviours
* High level of customer focus, including willingness to work unsocial hours during crisis response
* Ability to work with culturally and religiously diverse stakeholders across the region
* Availability / capability to travel across EMEA
Education and Qualifications
* Relevant academic and/or professional experience in the EMEA region
Candidates will be subject to a background investigation and reference check. All shortlisted applicants will be required to complete a written exercise to be considered for an interview.
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