Job Description
3-Month Contract with Local Authority
Customer Service Advisor Care & Wellbeing Hub (Adults)
Summary
* The Customer Service Advisor will serve as the initial point of contact for inquiries directed to Lincolnshire County Council’s Adult Care Teams. This role is crucial in delivering high-quality information, advice, and support to residents, carers, and professionals, ensuring their needs are met with efficiency and empathy.
Responsibilities
* Handle inbound telephone and email inquiries from the public, carers, and professionals regarding Adult Care, the Lincolnshire Carer Service, and the Wellbeing Service.
* Utilise a strength-based and person-centered approach to understand customer needs and provide accurate information and advice.
* Manage complex, sensitive, and sometimes emotional conversations with professionalism, empathy, and resilience.
* Apply call-control techniques to ensure inquiries are handled efficiently and effectively.
Essential Experience
* Experience working in a busy Customer Service Centre or customer-facing environment.
* Experience handling high-volume contact via telephone and email.
* Experience in social care, health, or wellbeing settings (preferred but not essential).
Essential Qualifications
* Good standard of general education (GCSE level or equivalent).
* Excellent IT skills, including fast and accurate typing.
* Strong verbal and written communication skills.
Additional Information
* Working hours: 37 hours per week
* Shift patterns will vary between 8-6, but during training, shifts will be 9-5.
* This is an office-based assignment.
* Location: 36 Orchard Street, Lincoln, Lincolnshire, LN1 1XX, United Kingdom
* Interviews will be held at Lancaster House, Lincoln, lasting 45 minutes in total.
* Bi-weekly payment schedule.
* The role closes on 31st March 2026, apply ASAP.
Requirements
The Customer Service Centre is the First Point of Contact for many of Lincolnshire County Councils Services, including Adult Care, Childrens Services, Highways, Registration & Celebratory Services, Library Services.