Digital Technician Assistant, ITS - $9.50/hour
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Position Title Digital Technician Assistant, ITS - $9.50/hour
Position Type
Position Type Student
Number of Open Positions
Number of Open Positions 2
Department
Campus
Campus Main Campus (Grantham)
Work Period
Hours Per Week 10
Duration of Appointment
Duration of Appointment Fall, Spring
Work Schedule
Monday through Friday between the hours of 8am to 5pm
Position Description
Position Summary
The Digital Technician Assistant troubleshoots and supports PC and Mac needs (students and staff), both hardware and software; supports students and staff in person, via email and on the phone; troubleshoots and repairs classroom and lab PC and Mac equipment and completes required documentation.
Major Preferred
Experience Required
Basic computer experience required. Basic knowledge of multiple operating systems and configuration is preferred. Some hardware knowledge is required.
Experience Preferred
Skills, Characteristics Required for Position
Outgoing, friendly personality
Good customer service skills
Able to work on multiple projects at one time
Ability to work well within a team and effectively share new knowledge with others
Basic PC hardware and software knowledge
Willingness to learn new technologies and troubleshooting practices, and share new knowledge with others
Good communication skills, both oral and written
Dress Code Requirements
All students are expected to have a neat and clean appearance. No cutoffs or torn pants/shirts are permitted.
Special Working Conditions
Be able to lift 60 pounds
Background Check Required No
Primary Duties
1. Answer and assist help line phone calls in a pleasant manner
2. Submit and respond to RT tickets
3. Troubleshoot, support and resolve hardware and software on PCs and Macs (student, staff, lab, classroom) under the guidance of a Tech Support, Tier II Technician
4. Troubleshoot and/or replace AV equipment as needed
5. Re-image laptops
6. Be on call as assigned – Responsible for evening classroom support (hardware and software)
7. Effectively communicate with clients (employees and students)
8. Complete research as requested to support and extend department’s knowledge base
9. Maintain consistent and reliable attendance
Required fields are indicated with an asterisk (*).
Required DocumentsOptional Documents
Human Resources: One University Avenue Suite 3015 Mechanicsburg PA 17055; 717-796-5300
Student Employment: One University Avenue Suite 3015 Mechanicsburg PA 17055; 717-796-1800 x.2900
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