Job Description
Summary
1. Job Reference: VR290725
2. Job Title: IT Service Desk Agent
3. Salary: circa 30-32.5k pa
4. Location: Belfast, City Centre
5. Contract: Temporary, full-time, 3+ months, possibility of extension / move to perm
URGENT START
Set shifts below
6. M-F: 12noon - 9pm
7. M-F: 2pm -11pm
Overview
Our US tech client within the private sector is looking relocate their IT Service Desk Analyst team to Belfast to provide IT support to their end users, all focused on their financial products and services. This is a large multi-national and your day-to-day would involve IT, network and systems support via inbound calls (helpdesk), emails, ticket systems etc.
You'll be taking calls from business professionals within the financial sector regarding IT Support queries, resolving at first point of contact, or raising a ticket and escalating to the appropriate queue.
This is a large organisation with senior infrastructure positions, so there could be the possibility of extension or promotion to those who do well.
Requirements
8. Strong technical helpdesk experience, with good customer service
9. Strong IT knowledge
10. MSP experience would be great to have
11. Experience raising and resolving tickets
12. Experience providing wide range of IT support - laptops/printers/WiFi/Windows/Email/SharePoint etc
What you'll do as an IT Service Desk Agent
13. Provide technical support via inbound calls to end users including product users/business representatives
14. Work at a fast pace to ensure issues resolved efficiently and effectively
15. Collaborate with the wider team to ensure an excellent IT Support service
16. Be proactive in learning and developing new technologies
17. Adhere to company policies and procedures with particular attention to Cyber Security.
18. Exposure to hardware/software support, network troubleshooting, WiFi, Windows, SharePoint, Intune, ServiceNow etc
For further information on this IT Service Desk Agent role, or any other IT job in Northern Ireland, apply via the link or contact JP Rooney at VANRATH for a confidential chat today.