Salary: £35,000 - 40,000 per year Requirements: 2nd Line Support experience (3 years), comfortable across 1st-3rd line support Experience with firewall technologies (FortiGate preferred) Strong knowledge of Windows environments and hardware troubleshooting Experience with MDM solutions Familiarity with Microsoft 365, including Conditional Access and SharePoint Power BI knowledge (desirable) Ability to work independently and deliver technical tasks on time Proven experience coordinating work across multiple stakeholders A-Level, HND, or equivalent qualification Experience in a support helpdesk environment (MSP experience advantageous) Relevant certifications or demonstrated commitment to developing technical expertise Responsibilities: Provide day-to-day support for client cloud systems and security environments Develop scripts to enhance cloud deployment and reporting (particularly within SharePoint) Act as a technical escalation point for firewall and network queries Maintain and improve knowledge of cloud infrastructure and monitoring tools across the team Collaborate with third-party suppliers delivering elements of service Build strong, trust-based relationships with clients Deliver a high standard of customer service and technical support Gather and share customer feedback to support continuous improvement Maintain accurate documentation of security and network configurations Test and deploy updates to firewalls and routers Ensure infrastructure changes are tracked and managed effectively Coordinate senior engineers, ensuring they have the tools and resources needed Support operational and administrative tasks within a busy MSP environment Track product updates and pricing changes to ensure accurate client billing Technologies: Cloud Firewall FortiGate Hardware Support Microsoft 365 Network Power BI Security SharePoint Windows Office 365 More: We are seeking a proactive Cloud Engineer & Team Coordinator to help shape and support our growing managed services business. This role offers the chance to work with a wide range of technologies, support diverse client environments, and play a key role in both technical delivery and team coordination. Located in London, we provide a competitive salary, flexible benefits, and clear progression opportunities for employees passionate about IT and continuous learning. last updated 18 week of 2026