Overview
As the number of international games and markets grows, the complexity and scale of hospitality operations increase significantly. The Manager of Global Hospitality Sales is essential to ensure operational excellence, maximize commercial opportunities, and maintain best-in-class standards across diverse venues and regions. This role anchors our international commercial engine by driving market-specific sales strategy, managing third-party agents, and coordinating pricing, modeling, and inventory planning. It ensures aligned operations across Club Business, ticketing, and finance teams, while maintaining compliance and providing consistent delivery in complex, high-profile markets.
Reporting directly to the Senior Manager, this role will spearhead the planning, strategy, and sales of Hospitality for all International Games, while also providing support for key US Tentpole events as needed. Additionally, the position will contribute to the scouting and evaluation of future host cities. The Manager will primarily be based at the NFL London office, with travel to respective markets during the week leading up to each game.
The position requires someone who is a passionate, results-driven problem solver that uses data, creativity, and collaboration to drive transformational results, and who is energized by rolling up their sleeves. Candidates should be excited by a blend of independent work, collaboration, and ownership, partnering across teams without direct managerial responsibilities.
This job posting is for a position with one of the NFL’s third-party agency partners that provides services to the NFL. The individual selected for this role will be an employee of that third-party agency and not the NFL. All compensation, benefits, and other terms and conditions of employment are handled by the agency. The assignment to provide services to the NFL will be limited in duration but may be extended for an additional period by agreement between the NFL and the agency.
Responsibilities
Note: Detailed responsibilities include, but are not limited to:
* Develop and execute global hospitality sales strategies, oversee third-party sales agents, execute RFPs (best agents and best rates), and manage the end-to-end sales process. The Manager of Global Hospitality Sales helps drive pricing, modeling, market insights, and inventory planning.
* Supporting broader team across scouting and feasibility reporting of new stadiums
* Work closely with Club Business to support price modeling and market analysis
* Collaborate with execution team on rooms, layout and capacities to determine models
* Develop and execute sales strategies and marketing
* Manage all third-party sales agents, including stadiums
* Review ticketing partners and support wider projects and initiatives
* Oversee RFP processes for prospective sales agents
* Negotiate sales commissions and management fees
* Agency management across sales, systems and ticket delivery
* Oversee sales processes and timelines
* Work with relevant ticketing teams and stadiums to understand and manage inventory
* Work with ticketing team across manifest management, kills, sightlines and ticket delivery
* Manage all internal stakeholder requests and management
* Liaise with execution team on any requests across food and beverage and special room requests
* Proactively manage suite allocations and sales reporting
* Identify incremental hospitality opportunities (offsite and onsite)
* Work with finance to understand all local tax requirements
* Manage all hospitality sales reporting and work closely with relevant ticketing teams to reconcile all events
* Ensure legal and compliance/GDPR processes are adhered to, including terms and conditions for each stadium and market
* Maintain strong relationships with all 32 clubs and internal NFL departments
* Work closely with the ticketing team in each market to ensure seamless delivery of the end-to-end ticketing operation with Sales Agent
* Continually review and streamline internal administration processes across all stadia
* Maintain high levels of communication to all stakeholders and deliver key information back to the Senior Manager
* Ensure all contracts are entered correctly into the Contract Management System and vendors are invoicing and paid in a timely manner
* Ensure data collection feeds are set from ticket agents to NFL Data & Analytics team and assist with wider business insights requests
* Serve as main point of contact for all hospitality enquiries
Required Qualifications
* Proven experience of working in hospitality and ticketing in a multi-purpose stadium or large venue
* Experience of managing individuals and larger teams of internal staff and external partners
* Good knowledge of GDPR
* Excellent relationship management
* Good project management skills and attention to detail
* Proficiency in MS Office, especially Excel, with excellent email management skills
* Highly collaborative and results driven
* Strong communication skills
* Ability to handle multiple tasks, excellent time management and organization skills
* Unwavering commitment to honest and ethical business interactions
* Big-picture thinker
* Excellent customer service skills
* Self-starter, motivated, team player with strong organizational skills
* Ability to develop solutions
* Comfortable working in an office environment as well as at home or on the road
Preferred Qualifications
* 5+ years working in sports ticketing
* Experience of working operationally in a stadium or large venue environment
Travel
* 30% or more
* Multiple planning trips throughout the year
* Up to 7 days in market during game week
Terms / Expected Hours of Work
NFL employees are required to work 40 hours per week. Weekend work is required for games and occasionally for travelling on planning trips
Benefits
Benefits information: to learn more about comprehensive benefits offerings, please view NFL benefits.
Note: The NFL requires onsite work at offices or stadium locations; remote and/or hybrid arrangements are not offered.
No relocation assistance will be provided.
The NFL is committed to building an inclusive work environment that reflects our fan base and provides equal employment opportunities to all employees and applicants without regard to status as protected by applicable laws.
Who we are
NFL Core Values: Respect, Integrity, Team Responsibility, Resiliency
Leadership Attributes: Build Talent, Execute, Inspire, Live Our Values, Know the Business, Think Big
Who you are: Talent Attributes: Enthusiastic, proactive, able to build relationships, eager learner, strong work ethic with agile mindset
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