As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000 employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Team Manager – Client Services (Voice) Location : Birmingham Get To Know Us: SS&C is leading the way. We continue to look for todays and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few. Why You Will Love It Here! Flexibility : Hybrid Work Model Your Future: Professional Development Reimbursement including access to SS&C University Work/Life Balance: Competitive holiday scheme Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity Training: Hands-On, Team-Customised throughout your career What You Will Get To Do: Coaching, feedback & development of Associates Associate observations (coaching, monitoring) Absence management Objective reviews Performance management of Associates and Techs 1:1's – Associates and Techs To ensure all regulatory training is completed within timescales for self, Team and Team Leaders What You Will Bring: Quality driven with a pride in delivering excellence Able to build effective relationships with internal and external clients and their customers Willing to successfully adapt to changing demands and conditions Able to communicate appropriately through different methods; suitable for varying audiences Expected to take responsibility for the completion of objectives and tasks; holding themselves and their team accountable Able to demonstrate integrity as well as using their initiative to seek out new opportunities to enhance the service Able to work in co-operation with others to achieve the desired outcomes We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense. Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers. Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.