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To proactively support the Managing Director and wider Client ServicesTeam, in providing an excellent service to our Clients and Partners. Proactively seek new and manage existing campaigns, clients and partners to meet and exceed revenue targets.
Key Responsibilities:
* Adhere to the business plan and KPIs outlined by the Managing Director, providing regular feedback on performance.
* Identify partners to proactively approach to increase the variety and value of campaigns, clients and partners.
* Proactively manage relationships through effective and regular communication with all partners via all methods of communication; phone, email, etc
* Understand the needs of clients & affiliates and bring them together to achieve the KPIs set in the business plan.
* Seek feedback from the Managing Director and wider team, on the performance of existing campaigns and agree changes with partners to improve performance.
* Ensure competitive commercials are negotiated with all partners in line with the agreed targets, while considering business KPIs.
* Ensure Clients and Partners adhere to our terms and conditions.
* Suggest optimisation opportunities to clients and team members and execute accordingly
* Represent the Group at conferences and attend Client and partner meetings if required.
* Ensure necessary compliance docs have been completed by all parties (partners, clients and agency partners).
* Maintain the accurate upkeep of all Clients and campaigns.
* Ensure the accurate tracking of all campaigns, placing and testing partner tracking pixels are working correctly as per integration with our tracking platform.
* Ensure the timely and accurate update of network alerts.
* Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
* Respond to queries in an effectively and timely manner, liaising with relevant team members to complete such tasks.
* Weekly reporting to clients, including sales data and competitor analysis.
* Support Reporting Officer with sales figures and billable statistics for finance related matters i.e invoicing.
* Ensure performance is in line with KPIs.
* Ad hoc projects as required.
Essential Attributes
* Excellent interpersonal skills, with the confidence to approach and communicate with people.
* Exceptional negotiation and presentation skills.
* Experience in a Administrative and /or Account Management related role.
* Extremely driven with the ability to work on own initiative.
* Positive and honest with a can-do attitude.
* Good knowledge of Microsoft applications.
* Good organisational skills with the ability to manage multiple projects simultaneously.
* Problem solving skills.
* Excellent communication skills.
* Organised.
* Enthusiastic.
* High moral standards.
* A-C GCSE in Maths, English and Science.
Benefits
* Competitive salary plus quarterly bonuses.
* Progression opportunities as the business is growing rapidly.
* One day per week in Norwich.
TITL1_UKTJ
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Marketing and Sales
* Industries
Technology, Information and Internet
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