Overview
To work as part of the Endoscopy team assisting in providing effective and efficient Receptionist and administrative support services to the designated team to ensure consistency across the service area. Support the delivery of a comprehensive Receptionist and administrative support function to the service area to meet the needs of patients, service users and relatives in Endoscopy at Cirencester Hospital. Working in Endoscopy at Cirencester Hospital under supervision of the Senior Sister and the Endoscopy and Outpatient Manager. To engage with all service users, patients and other teams within the hospital setting. To develop your skills to meet the demands and diversity in this department. Endoscopy is a small team and requires staff to be flexible to meet our service delivery. Hours of work: Monday to Friday from 8.30 am to 4.30 pm; currently we do not work bank holidays or weekends.
Responsibilities
* Undertake Receptionist duties in Endoscopy acting as a first point of contact for the organisation, maintaining a calm and appropriate manner in a variety of situations and seek support as required.
* Undertake telephone duties taking calls, dealing with enquiries, taking and passing on of messages and communicate with internal and external agencies using phone, email, letters and forms.
* Communicate effectively with patients showing regard for their individual needs and for their right to confidentiality.
* Ensure all patient notes are available for clinics and are accurately prepared prior to their procedure and any outcomes following the procedure are actioned in a timely manner; notes are accurately traced and stored safely within the department; assist with requests for notes and accurate tracking of movement of notes.
* Participate in the opening of post.
* Have awareness and understanding of universal precautions, health and safety / infection control / PPE; maintain a safe environment for patients in the department; be aware of security of the department, patients and equipment.
* Use equipment safely and appropriately, following local instruction; be proficient in moving and handling techniques required in the department.
* Undertake such other duties related to the work of the organisation as may be assigned; undertake learning and development opportunities within the area of work; work in other departments within the hospital as staffing levels dictate.
* To work across other sites in GHCNHST when/if required.
* Note: The role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations.
Qualifications and Requirements
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
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