Your new company A Public Sector organisation is seeking a Business Support Co-ordinator to join its Health & Wellbeing team. This organisation plays a vital role in supporting individuals affected by trauma, and this position offers the opportunity to make a meaningful impact while working in a dynamic and supportive environment. Your new role Reporting to the Health & Wellbeing Case Officer, you will be responsible for facilitating client access to services, ensuring efficient call handling, and delivering a positive client experience. You will act as a key point of contact for both clients and internal teams, managing sensitive information with professionalism and empathy. Key responsibilities include: *Engaging with vulnerable individuals and coordinating access to support services. *Acting as an escalation point for client and stakeholder queries. *Monitoring performance against KPIs and issuing reports to external bodies. *Ensuring timely and accurate communication with clients. *Overseeing records management in line with organisational policies. *Supporting and guiding administrative staff, including induction and training. *Liaising with internal teams to resolve client-related issues. *Managing client expectations around funding and eligibility. What you'll need to succeed 1. 5 GCSEs grade A-C (or equivalent), including English Language and Mathematics. 2. A minimum of 2 years' practical experience in the following areas: * Effectively managing complex client interactions (face-to-face/telephone) including complaints. * Processing high volumes of information in line with office policies and procedures. * Effectively working in a team environment. * Monitoring budgets in line with business contracts. * Proficient in the use of the MS Office suite (including Word, Excel and Access) in a business context 3. A minimum of 1 year's practical experience of line management of staff. What you'll get in return 6-month role with possible extension Belfast City Centre £14.88 per hour Hybrid working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Skills: Business Support Coordinator Engagement Empathy Client Support Organisational Support Benefits: £14.88 per hour