Job overview
An exciting opportunity has arisen for a well organised individual to join the administration team within our Main Theatres Department. Hours to be covered are 07:30 - 15:30 Monday to Friday.
Main duties of the job
You must be able to work both independently and within a team; liaise with staff at all levels in a confident manner and be willing to learn, and work proactively on your own initiative. You should also have the ability to work well under pressure and have an excellent attention to detail is essential. You should have excellent verbal, written, IT and customer care skills with a good understanding and practical experience of Microsoft applications including Teams, Excel and google sheets.
Being the first point of contact in Theatres does require strong confidence with regards to having to uphold the standards and knowing when to challenge and escalate situations to make sure the staff and patients are safeguarded at all times while following the process for visitors into theatres.
You must be well presented, friendly and welcoming to all and uphold our Values of Together, Safe, Kind, and Excellent at all times.
Working for our organisation
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Please note:- Internal applicants on permanent contracts can apply for this post as a secondment or fixed term contract. For secondments, you must have the approval of your line manager before applying. If you are an internal applicant currently on a fixed term contract, you are able to apply for this as a fixed term position.
The advert will close at midnight on 18 January 2026.
Interviews are due to be held on 27 January 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Qualifications
Essential criteria
A-levels or equivalent
Desirable criteria
Vocational level 3 or equivalent
Experience
Essential criteria
Administrative experience
Customer Service experience / dealing with the public and first line enquires
Experience supporting new starters and less experienced staff
Working within a team and experience of deputising for a team leader
Experience of prioritising, planning and organising own tasks and that of others
Desirable criteria
Previous experience of working in healthcare or public sector
Reception experience
Experience planning staff rotas / cover, arranging meetings / managing diaries
Knowledge
Essential criteria
Understanding of confidentiality
Knowledge of administrative procedures and systems some of which are non-routine such as answering queries, progress chasing and task-related problem solving
Desirable criteria
Knowledge of administration procedures and systems
Knowledge / use of EPIC (administration)
Skills
Essential criteria
Communicate effectively with a wide range of people including Trust staff and patients / visitors via telephone, e-mail and face to face
Work constructively as part of a multi-disciplinary team
Use of email and IT packages at basic level, e.g. MS Office
Good organisational skills to manage and prioritise own time and workload
Work productively under pressure and meet deadlines
Demonstrate attention to detail and accuracy
Experience of providing and receiving routine information requiring tact or persuasive skills
Can manages own workload and liaises with colleagues with issues outside of control and awareness of appropriate escalation channels
Ability to analyse information to resolve problems
Can follow existing policies and procedures
Desirable criteria
Propose changes to policies and procedures in own area
Advanced IT skills e.g. MS Excel
Additional Requirements
Essential criteria
The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.
Employer certification / accreditation badges
Documents to download
Apply online now
Further details / informal visits contact
Name
Emma Northfield
Job title
Admin Manager
Email address
emma.northfield@nhs.net
Telephone number
01223 274275