Happy New Year, happy new job!
Join Our Team as a Technical Support Engineer (Tier 3)
Are you passionate about technology and love solving complex IT challenges? Do you enjoy mentoring others while delivering top-notch support? If yes, Techys2u is the place for you!
Who We Are
Why Join Us?
* Thriving Team Culture
* Customer Excellence
* Continuous Learning
* Feedback-Friendly Environment
* Career Growth Opportunities
Main Responsibilities
As a Technical Support Engineer, you'll tackle a variety of exciting challenges and projects, keeping our customers and team at the forefront of IT innovation. Your key responsibilities will include:
* Driving Customer Change Projects
* Technical Problem Solving
* Mentorship and Collaboration
* On-the-Job Training
* Customer Service Excellence
* SLA Compliance
* Process Improvement
* Infrastructure and Projects
* Ad Hoc Duties
Required Skills & Qualifications
We're looking for a tech-savvy professional who thrives on solving complex IT challenges and is ready to bring their expertise to the table. To excel in this role, you should possess:
* Technical Experience: At least 5 years in Technical Support, preferably in an MSP, IT consultancy, or as head of internal IT for a business with 100+ users and a mix of on-premises and cloud setups.
* Proven expertise in Microsoft 365, including Microsoft Endpoint, Microsoft Intune management, and Microsoft 365 Admin Center, alongside proficiency in PowerShell scripting.
* Strong knowledge of Microsoft Windows Server OS (2008+) installation and migration.
* Experience with firewall management, including internet connectivity, firewall rules, and port forwarding techniques; pfsense experience is a plus.
* Familiarity with RMM systems and the ability to leverage them effectively for client support.
* Security & Backup: Hands-on experience with anti-virus and anti-spam technologies; proficiency in implementing and maintaining backup solutions.
* Network & Infrastructure: Expertise in configuring complex network setups, including VLAN configurations; experience with infrastructure installation projects and maintaining core systems like Active Directory, DNS, DHCP, RDP, and Hyper-V; Hyper-V Core experience is desirable.
* Knowledge of hardware design and configuration for optimal performance.
* Procurement & Project Management: Demonstrated experience in IT hardware and software procurement; ability to independently manage projects while collaborating within a team.
* Essential Requirements: A valid driving license to support client visits and on-site tasks.
The Important Small Print
* Do we have areas to improve?
* Are we well-organized and streamlined?
* Will it get chaotic and stressful?
Now, you might be thinking, why would I want to work here? The answer is simple: we're a small business that genuinely cares about our employees, our customers, and the tech that keeps everything running.
If you're ready to roll up your sleeves and be part of a team that values honesty, passion, and teamwork, we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: £32,000.00-£45,000.00 per year
Additional Pay
* Performance bonus
Benefits
* Additional leave
* Bereavement leave
* Casual dress
* Company events
* Company pension
* Employee discount
* Employee mentoring programme
* Private medical insurance
* Transport links
Schedule
* Day shift
* Monday to Friday
Application Questions
* Have you set up a domain controller from scratch?
* Have you migrated a domain controller?
* Have you implemented or do you understand how to implement an on-premise user synchronization to 365?
* Have you built your own Intune app?
* Can you describe a method of mitigating a loopback fault?
Work Location: In person
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