Quality Monitoring Officer Are you passionate about quality, compliance, and customer outcomes? We’re looking for a detail-oriented Quality Monitoring Officer to join our dynamic team in Ipswich. This role plays a crucial part in upholding our commitment to excellent service and delivering on the FCA’s Consumer Duty. Duties will include Independently review and monitor quality standards across customer accounts, ensuring good outcomes and compliance with regulatory requirements. Identify potential risks and errors with financial or reputational impact. Conduct and document both individual quality checks and thematic reviews. Work cross-functionally to evaluate findings, make recommendations, and contribute to client and internal reports. Actively support continuous improvement and change initiatives from a Quality Assurance perspective. Essential Skills: Strong communication skills - written and verbal - across all business levels. Analytical mindset with investigative and problem-solving abilities. High attention to detail and confidence presenting data in both narrative and numerical formats. Excellent organisation skills with the ability to prioritise and meet deadlines. Strong MS Excel skills (formulas, pivot tables, data analysis). A collaborative, flexible, and proactive approach to teamwork and continuous improvement. Desirable: A keen understanding of FCA’s Consumer Duty principles. Commitment to identifying vulnerabilities and ensuring positive customer journeys. Ability to provide insightful, constructive feedback. A drive to take ownership, deliver results, and influence positive change. Why choose BCMGlobal? We are a people-first business that values professional growth, meaningful work, and a supportive environment. You'll be empowered to make a real difference—for customers, clients, and your own development. BCMGlobal - Benefits summary for 25 days holiday Purchase Leave (up to 30 days in total) Pension - employer matching up to 5% Life Assurance x4 Private Health Care - Job dependant Free fruit Wednesdays Free tea / coffee / cordial Wellbeing Day Volunteering day CEG Life app for Crown House Showers and locked Bike hut Sports & Social Club Employee Recognition Scheme Employee Referral Programme Summer/Christmas Party Discretionary Bonus Scheme Cycle to work scheme Eye care voucher scheme