Customer Service & Operations Team Leader
Location: Letchworth
Salary: £33,000 - £35,000
Hours: Monday – Friday, 8.30 AM – 5:00 PM
Are you a proactive and motivated professional with experience in customer service and warehouse operations? Due to continued growth, my client, a well-established business in Letchworth, is looking for a Customer Service & Warehouse Leader to join their expanding team.
This role is ideal for someone who thrives in a fast-paced environment, enjoys leading a team, and is passionate about delivering outstanding customer experiences. You’ll play a key role in overseeing customer interactions, managing warehouse operations, and supporting the business’s continued success.
What You’ll Be Doing:
Leading and supporting a growing team across customer service and warehouse operations.
Ensuring exceptional service is delivered to customers at every stage.
Overseeing daily tasks, including order processing, stock control, and team coordination.
Identifying and implementing improvements to existing processes.
Managing escalations and resolving queries efficiently.
Tracking and driving key performance indicators (KPIs).
Collaborating with Sales Managers and other internal teams.
Conducting team meetings, performance reviews, and ongoing training.
Maintaining Health & Safety compliance and ensuring best practices are followed. What We’re Looking For:
Strong leadership and communication skills with a hands-on approach.
Experience in customer service, logistics, or warehouse operations.
Ability to motivate and inspire a team to perform at their best.
Organised, detail-oriented, and able to manage multiple tasks effectively.
Proficiency in Microsoft Office and CRM systems.
A proactive mindset with a drive for continuous improvement.
Willingness to occasionally travel for industry events. What’s in It for You?
A supportive and friendly work environment.
Competitive salary of £33,000 - £35,000.
21 days holiday, increasing with length of service (plus bank holidays).
Pension scheme.
Free parking.
Opportunities for career progression and development.
Performance related bonus. If you’re looking for a role where you can make a real impact and grow with the company, I’d love to hear from you! Apply now or drop me a message for more details