Salary: £30,000 - 50,000 per year Requirements: Sound foundation in IT Support, including desktops and mobile devices Experience with Windows Server Basic networking knowledge Some experience with Active Directory Excellent customer service skills Strong communication skills Familiarity with a Service Desk / Service Management tool or ticketing system Good documentation skills Responsibilities: Provide in-house 1st Line support to staff across multiple locations in the UK Support users in person, over the phone, and via remote sessions Manage escalations and documentation Collaborate with a centralized support team Assist with technical issues related to desktops, mobile devices, and networking Technologies: Active Directory Support Mobile Windows More: We are Nicholas Howard, a growing professional services client, and we are looking for a Technical Support Engineer to join our team. This role offers a fantastic opportunity for a support technician to thrive in a dynamic and professional environment. Our team is dedicated to providing top-tier support, with the role being predominantly on-site 4 days a week, with 1 day of remote work. There may also be occasional travel to other sites in the South East. We value development and progression within our team. last updated 4 week of 2026