Hardware-related tasks
* Helping staff to set up ICT equipment including laptops and projectors, amplifiers and interactive whiteboards.
* Maintenance tasks such as upgrading and maintaining staff laptops, desktops, cleaning equipment, replacing toner and drum cartridges in printers.
* Routine tasks such as filling printers with paper, monitoring the equipment loan system, and daily setup of ICT rooms.
* Fault‑finding operations, e.g. resolving hardware faults, clearing printer jams, liaising with external support agencies (RM, Capita, HP, Dell, Tasc Software and Cunninghams) to resolve faults speedily.
* Installation and setup of new equipment such as laptops, desktops, projectors, digital cameras, scanners, printers, and video‑editing equipment.
* Support staff and students in the use of ICT resources such as laptops, projectors, digital cameras, camcorders and biometric systems.
* Support staff and students with the virtual server environments and online systems including O365.
Software-related tasks
* Installation and configuration of new/upgraded software.
* Produce user guides and offer training and ad‑hoc instruction to staff users.
* On‑going software monitoring and maintenance such as internal internet filtering software.
ICT Support
* Maintain a logging system for support requests from staff/pupils.
* Ensure support calls with external support companies for both hardware and software issues are logged and resolved with external support engineers.
* Provide technical assistance at extra‑curricular events.
* Manage printing resources across the Academy.
* Create new user accounts and assign appropriate permissions.
* Assign staff and pupil passwords.
* Provide support to the Academy in its use of media, from recording classes and events.
* Maintain inventories, assets and security markings for ICT equipment.
* Support evening events at the Academy.
* Ensure all desktops, laptops, visualisers and projectors are working and well maintained.
* Carry out daily audit checks on equipment ensuring whole school is completed weekly.
General
* Attend staff meetings and INSET activities where relevant.
* Uphold and actively support the Academy's policies and procedures.
* Undertake any other duties reasonably regarded as within the responsibilities of the post, subject to the proviso that any permanent changes be incorporated into the job description in specific terms.
* Take part in the tutoring system.
* Support the academy with changeover lesson duties.
* Take part in CPD to further enhance your own expertise.
* Take part and lead in ICT support sessions and create user guides for staff.
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