Office Angels are currently recruiting for a Tutor Support and Development Manager for our client based in Frimley.
Role: Tutor Support and Development Manager
Location: Frimley - Hybrid
Salary: £34,000 to £37,000 per annum
The Role:
To manage the coordination and administration of Tutor training events, mailings, and Tutor licencing activity in an effective way in support of the Charity's mission, vision and values, and the achievement of the business objectives.
1. To oversee and lead the Tutor Support and Development Training Department.
2. Manage and implement the Tutor course booking schedule ensuring Charity requirements for course numbers are met
3. Oversee the workload of Training Support and Development Administrators and carry out line management responsibilities
4. Produce monthly reports for SMT based on current pipeline/Tutors/Trainers/revenue data.
5. Serve as a primary liaison for the Tutor network
6. Cultivate superior customer service, actively seeking and responding to ongoing feedback.
7. Plan, coordinate and prepare resources for Tutor Training, Road Shows and Revision Sessions, and Tutor workshops
8. Plan, coordinate and support the processing of Tutor licencing
9. Actively manage any training course waiting lists and react to customer demand
10. Respond to telepho...