Gilson Gray’s IT team is part of Gilson Gray’s continually growing organisation. Gilson Gray LLP is a comprehensive law firm, offering expert legal, property, and financial services. We support clients throughout their entire lifetime. The IT team has decades of experience in supporting organisations to achieve their digital and security goals and can advise on every IT-related situation.
Based in Edinburgh, Glasgow, Aberdeen, Dundee, North Berwick, Lincoln, and London, we focus on ensuring we provide the highest level of advice and ongoing service to our clients. We are ambitious and have significantly grown the team over the course of the last year. We pride ourselves in looking after our clients personally and providing the
utmost standard of service.
This role will be held in our Edinburgh office.
Our Team
We are looking to hire a highly driven IT Support Analyst to join one of our successful IT department in Edinburgh. We are an enthusiastic team that supports each other in order to achieve a great working environment. We value each other’s expertise and opinion and pride ourselves in offering an inclusive, enjoyable, and motivating place to work.
The Role
We are looking to further strengthen our current team with the appointment of an experienced candidate.
As an IT Support Specialist at Gilson Gray, you’ll be responsible for:
* Deliver exceptional 1st Line support to our staff by communicating with them clearly and accurately
* Set up Computer hardware and install the software required by the business
* Escalate support incidents when first-time fix is not possible within a reasonable time
* Provide technical support and fault diagnosis
* Effectively communicate with colleagues and suppliers
Required Knowledge and Experience
* Excellent telephone manner and communication skills
* Reliable and hardworking
* Organised and self-motivated
* Knowledge of basic technology products and services
* Basic understanding of PC hardware
* Microsoft Windows and Microsoft Office end user skills
* Confidence to diagnose and fix staff issues
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