Job Description
Operations ManagerProfessional Services £60,000pa DoE Wythenshawe-Hybrid
A growing and highly regarded professional services organisation is seeking an experienced Operations Manager to support business performance, operational efficiency, and data-driven decision making across the organisation. This is an excellent opportunity for a commercially minded operations professional who thrives in a fast-paced, evolving environment.
The successful candidate will play a key role in overseeing operational processes, reporting functions, systems performance, and cross-functional projects while managing a small operational and analytics-focused team.
Key Responsibilities
* Lead operational reporting and management information (MI) processes
* Oversee data accuracy, governance, and business-critical reporting systems
* Manage a team to develop dashboards and reporting tools using platforms such as Power BI and SQL
* Support operational improvement initiatives and business transformation projects
* Work closely with senior stakeholders across technology, compliance, marketing, and business support functions
* Maintain operational procedures and ensure process consistency
* Monitor operational risks and support compliance with regulatory requirements
* Contribute to ongoing AI, systems, and data strategy initiatives
* Manage and mentor members of the wider operations team
About You
* Proven experience in a senior operations or business operations role
* Strong background in data analysis, MI reporting, and business intelligence tools
* Knowledge of SQL and data reporting platforms such as Power BI or Tableau
* Experience working with CRM or case management systems
* Excellent stakeholder management and communication skills
* Comfortable leading operational change and continuous improvement projects
* Commercially aware with strong analytical and problem-solving abilities
* Experience managing teams within a professional services or fast-paced business environment would be advantageous
* Interest or exposure to AI, automation, or data-led operational strategy is highly desirable
Salary & Benefits
* £45,000 – £60,000 DOE
* Hybrid working available following probation
* Generous annual leave allowance plus additional holiday incentives
* Private medical cover available after qualifying period
* Enhanced family-friendly policies
* Employee wellbeing initiatives and assistance programme
* Strong social, training, and development culture
* Supportive and collaborative working environment
This is a fantastic opportunity to join a successful and growing organisation where operations, technology, and data play a central role in business success.
To apply, please submit your CV for immediate consideration.