A global enterprise organisation is looking to hire a Full Stack Engineer / Technical Lead to drive the design and delivery of an internal AI-enabled platform focused on workflow automation and support operations.
This role blends hands‑on engineering with technical leadership, owning delivery across frontend, backend, APIs, and AI-driven workflows at scale.
The Opportunity
You will lead the build of an end-to-end internal platform used by employees to manage workflows, automate tasks, and enhance operational efficiency.
This includes designing and implementing AI-powered workflows (e.g. automated support, task resolution, and intelligent routing) integrated with enterprise systems.
Key Responsibilities
Technical Leadership & Architecture
* Define end-to-end architecture across frontend, backend, APIs, and AI-driven workflows
* Make architectural decisions aligned with enterprise standards and best practices
* Mentor engineers and provide hands‑on technical guidance
* Ensure performance, scalability, security, and resilience
Full Stack Engineering
* Build user‑facing applications for internal users and support teams
* Develop backend services, APIs, and workflow engines
* Design and implement AI-powered workflows using LLMs
* Build features such as chat interfaces, task automation, and case management
* Implement guardrails, error handling, fallback logic, and human‑in‑the‑loop processes
Delivery Ownership
* Own delivery from design through to deployment
* Work with product and business stakeholders to define requirements
* Lead agile ceremonies and delivery planning
* Manage risks, dependencies, and technical challenges
Integration & Platform Enablement
* Integrate with enterprise systems (e.g. identity, ITSM, collaboration tools)
* Implement secure authentication, RBAC, and auditing
* Support production release and operational readiness
Governance & Stakeholder Communication
* Ensure compliance with internal governance and security standards
* Communicate decisions and progress to technical and non‑technical stakeholders
* Contribute to engineering best practices
Core Requirements
* Strong full stack development experience (frontend + backend)
* Proficiency in Python, Node.js, or Java
* Experience building production‑grade APIs and web applications
* Experience leading technical delivery in agile environments
* Strong API design, system design, and architectural skills
* Understanding of LLM APIs, prompt engineering, and AI workflows
* Strong knowledge of security, authentication, and secure coding
* Experience working in enterprise or regulated environments
Preferred Experience
* Experience integrating with ITSM tools (e.g. ServiceNow, Jira, Zendesk)
* Experience with collaboration platforms (e.g. Slack, Teams)
* Experience building internal platforms or enterprise tools
* Exposure to financial services or regulated industries
* Experience with cloud‑native architectures and CI/CD
Working Model
* Hybrid working (typically 3 days on‑site)
Compensation
* Competitive contract rate
* Flexible depending on scope and experience
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