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Senior engineer services support

Rugby
Motorola Solutions
Engineer
Posted: 8 July
Offer description

Job Description

This role is primarily remote with occasional travel into our Rugby offices

Provides incident investigation and gathers information to enable incident resolution, ensures that incidents are handled according to agreed procedures, Priorities, diagnoses incidents and advises relevant persons/customers of actions taken.

Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents

Investigates escalated, non-routine and high-impact incidents to responsible service owners and seeks resolution. Facilitates recovery, following resolution of incidents. Ensures that resolved incidents are properly documented and closed. Analyses causes of incidents, and informs service owners to minimise probability of recurrence.

Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures

Provisions/installs, configures and maintains infrastructure services and components. Monitors, measures and reports on infrastructure load, performance and security events. Identifies operational issues and contributes to their resolution. Carries out agreed operational procedures, including backup/restore, using supplied infrastructure tools and scripts. Carries out agreed system software maintenance tasks. Automates routine system administration tasks to specifications using standard tools and basic scripting.

Maintains knowledge management systems and content to meet business needs. Supports others to enable them to complete knowledge management activities and form knowledge management habits. Supports changes to work practices to support capture and use of knowledge.

Provide a 24/7 support service utilizing a on call pattern of 1 week in every 4 weeks.


Basic Requirements

1. Fundamental Knowledge of VMware and NSX

2. Fundamental Knowledge of Microsoft Server Family including core servers, High availability always on clustering, IIS (web hosting), Application Request Routing, files shares.

3. Fundamental Knowledge of network principles, WAN technologies, routing and Global Load balancing.

4. Fundamental Knowledge of Microsoft SQL

5. Experience with SIP technologies including WebRTC.

6. Experience with/architecting or supporting Azure

7. Strong troubleshooting and problem-solving skills.

8. Strong business/customer facing experience

9. Experience/Desirable with Web Map Services

10. Experience/ Desirable with REST API interfaces

11. ITIL Foundation

12. Must be able to work ‘On-Call

IMPORTANT Must be able to attain SC and NPPV3 clearances

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:

13. Competitive salary and bonus schemes

14. Two weeks additional pay per year (holiday bonus)

15. 25 days holiday entitlement + bank holidays

16. Attractive defined contribution pension scheme

17. Private medical insurance

18. Employee stock purchase plan

19. Flexible working options

20. Life assurance

21. Enhanced maternity and paternity pay

22. Career development support and wide ranging learning opportunities

23. Employee health and wellbeing support EAP, wellbeing guidance etc

24. Carbon neutral initiatives/goals

25. Corporate social responsibility initiatives including support for volunteering days

26. Well known companies discount scheme

#LI-KTB


Travel Requirements

Under 10%


Relocation Provided

None


Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions UK Limited

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

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