Job Description – Coffee Shop Assistant
Reports to: Atrium Manager
Details of the role
We are looking to recruit a friendly and reliable Part-Time Coffee Shop Assistant to join our coffee shop team.
The role will involve working a minimum of 8 hours on Mondays, with opportunities to cover additional shifts as required. Duties will include preparing and serving drinks and food, delivering excellent customer service, and helping to maintain a clean and welcoming environment.
Previous experience in hospitality or catering is desirable but not essential, as full training will be provided. A positive attitude, willingness to learn, and ability to work well as part of a team are essential.
Please fill in the form on the following pages, and once completed send with a full CV to Olga Ledenova:
Job Purpose
The Coffee Shop Assistant / Barista will work alongside the Atrium Manager and Supervisors to support the day-to-day running of the coffee shop. As part of a wider team, the role involves delivering excellent customer service during both quiet and busy periods, responding flexibly to peak demand.
The post holder will prepare fresh food and drinks while maintaining high standards of service, food hygiene, and customer care. Together with the Manager and Supervisors, the role helps create a vibrant, welcoming, and inclusive environment for customers, visitors, and staff.
Key responsibilities of the Cafe Staff include:
Coffee Shop Operations
* Support the opening and closing of the coffee shop, including equipment setup and calibration as required by shift patterns.
* Report any issues that may affect the smooth running of the coffee shop to the Manager or Supervisor.
* Assist with the delivery of parties, events, and special activities as directed.
Customer Service
* Provide friendly, professional, and attentive customer service at all times.
* Build and maintain positive relationships with customers.
* Be responsive to routine customer queries and complaints.
* Operate EPOS tills and chip-and-pin machines, including accurate cash handling.
* Be mindful of the wider spiritual and physical needs of customers and work with the Atrium team to offer appropriate support where needed.
Food & Beverage Preparation
* Prepare and serve hot and cold drinks in line with recipe standards, including use of bean-to-cup coffee machines.
* Prepare and serve pastries, sandwiches, and light food items using appropriate equipment.
* Maintain a good working knowledge of menus, offers, and operational information.
* Ensure all food hygiene, health, and safety standards are consistently met.
* Clean equipment thoroughly after use and prepare for the next service period.
Stock Management
* Receive, store, and correctly record incoming stock.
* Replenish shelves and fridges throughout the day, particularly after busy periods.
* Ensure correct stock rotation and report items nearing expiry to the Manager or Supervisor.
* Notify the Manager or Supervisor when stock levels are running low.
Checks & Compliance
* Carry out and record temperature checks for fridges and freezers, reporting any faults promptly.
* Ensure accurate cash handling and report any discrepancies or shortages.
* Comply with all organizational policies and procedures, including cash, stock handling, and first aid practices.
Cleaning & Presentation
* Prepare the coffee shop and seating areas for opening.
* Maintain high standards of cleanliness throughout service.
* Keep café areas tidy, stocked, and welcoming.
•Report any maintenance or significant cleaning issues to the Manager or Supervisor.
Personal Qualities & Skills
· Ability to promote and support a Christian ethos within the space.
· Friendly, confident, and professional customer service skills.
· Strong communication skills.
· Ability to work well under pressure in a busy environment.
· Well organized, with good attention to detail.
· Flexible, reliable, and able to work both independently and as part of a team.
· Trustworthy and comfortable handling cash.
· Willingness to adapt, learn new skills, and support a variety of tasks.
· Previous experience in a customer-facing or hospitality role is desirable but not essential.
Training
Full training will be provided, including:
· Coffee machine operation
· Food hygiene and safe food preparation
· EPOS and cash handling systems
There will also be opportunities for development into wider responsibilities, including stock ordering, record keeping, promotions, and aspects of business and team management for the right candidate.
Job Type: Part-time
Pay: £12.21 per hour
Expected hours: No less than 8 per week
Work Location: In person