Student Engagement Officer Salary - £36,363 - £40,777 (Grade 6) Hours: 37 hours per week Contract type – full time, permanent Rated by Ofsted as a ‘Good’ provider, Adult Education Wolverhampton delivers high-quality learning opportunities that inspire, challenge, and lead to further learning and employment for the people of Wolverhampton and surrounding communities. A fantastic opportunity has arisen at Adult Education to work as part of the student services team, leading student engagement. This key role is responsible for the delivery of a friendly, welcoming and effective front-line service from reception and the Student Gateway, leading the Customer Service Advisers and Admissions Assistant to consistently exceed the customer’s expectation and to effectively enable the organisation to recruit and engage students. The successful candidate will be responsible for the implementation of robust quality assurance and quality improvement initiatives to effectively monitor student enquiries and applications, ensure learner support funds are recorded, processed and monitored effectively, handle student complaints and compliments, lead on planning open days and recruitment events, to support the Careers Officer and to develop a comprehensive plan to capture the Student Voice. As one of the Service Designated Safeguarding Officers they will provide support to the Designated Safeguarding Lead in all safeguarding matters and be part of the safeguarding monitoring panel. The role is based within the Student Gateway at the City Learning Quarter, but travel to other locations may be needed for safeguarding purposes. The successful candidate will be enthusiastic, have excellent interpersonal and communication skills, and have experience working in the education sector with disadvantaged, hard-to-reach, and vulnerable client groups. Educated to at least level 2 in English and Maths, a Level 1 in ICT you must have a Level 4 in Advice and Guidance or Career Development. A teaching qualification and degree-level qualifications would be desirable. Interview Date: W/c 13 October 2025 For more information around the requirements of the role, contact sian.fletcher@aes.wolverhampton.gov.uk We are committed to equality and diversity and positively welcome applications from all sectors of the community. We will notify you of the outcome of your application as soon as possible after the closing date. For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification. Our working arrangements All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements. Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for. For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click here. Diversity We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents. Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential. We've received the Stonewall Gold Award, emphasising our dedication to the LGBT community by nurturing an inspiring, inclusive, and equal workplace. As of March 2023, the RACE Code Quality Mark signifies our active engagement with racial equality. These recognitions validate our continuous efforts towards fostering an inclusive work environment that respects and values our diverse employees. As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post. We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect - Learn more about the staff equality forums here Recruitment of Ex-Offenders We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against any individual on the basis of a conviction or any other information revealed as a result of a DBS disclosure - Learn more here Employment Information & Support If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council, please click on this link to find out more - Learn more here Attached documents Job Description and Person Specification