Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Join a team at Thermo Fisher Scientific valuing performance, quality, and innovation.
Thermo Fisher Scientific seeks a Microarray Field Application Scientist for UK, Ireland, and Northern Europe (occasionally).
Tasks and Responsibilities:
* Support Sales teams in achieving the order plan by providing exceptionally high-quality pre-sales support through customer visits, product/application/software demonstrations, seminars/workshops, and sample analysis.
* Provide post-sales support by training and visiting customers, delivering email and telephone support, and following up on customers' requests.
* Collaborate closely with Service Engineers to resolve application and instrument issues, providing technical mentorship and training on-site.
* Assist customers in crafting, setting up, and optimizing experiments on Thermo Fisher Scientific cellular analysis systems in their laboratories.
* Acquire and maintain scientific and competitive knowledge and market segment overview to support customers, Sales, and Service. Keep updated with the scientific community. Train colleagues on new products/applications as necessary.
* Identify and feedback market conditions and product opportunities to Sales & Marketing.
* Work effectively with Sales and Service in regional/key accounts of responsibility.
* Track, record, and detail relevant information of all customer technical enquiries in our CRM tools.
Requirements:
Minimum Qualifications:
* Master's degree or PhD in Molecular Biology, Genetics, Cellular Biology, or equivalent experience.
* Laboratory experience, particularly in Molecular Biology with expertise in animal/plant/human Genetics and technologies performing CNV or genotyping.
* Proven experience in presenting technical materials in written and verbal form.
* Demonstrated ability to read, analyze, and interpret common scientific and technical reports and apply mathematical and statistical data analysis.
* Flexibility to travel throughout the area of responsibility: Primary responsibility UK and Ireland
* Proficient in English language skills. Proficiency in additional languages is an asset.
Preferred Qualifications:
* Technically savvy individual capable of assessing customer experimental needs to support salespeople in demonstrations, training, and optimization to ensure customer success.
* Problem solver with the ability to troubleshoot technical problems.
* Excellent communicator able to address customers at all technical levels.
* Great teammate who can collaborate effectively across functions and coordinate efforts between Support, Service, and Sales.
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