Role overview
You will be the first point of contact for patients, pharmacies and clinics — efficiently handling orders and prescriptions from enquiry through to delivery. This is a hands-on role that combines customer service, pharmacy support and warehouse administration, so attention to detail, compliance and a helpful attitude are essential.
Key responsibilities
* Manage multiple mailboxes, responding to enquiries promptly and professionally.
* Print, check and log prescriptions in the script register with high attention to detail.
* Create and maintain accurate patient accounts, ensuring correct payment terms are applied.
* Contact patients to explain the service, confirm medication details and arrange deliveries.
* Process prescriptions and customer orders to generate picking lists, delivery notes and invoices.
* Support pharmacy operations with labelling, dispensing and stock counts (training will be provided).
* Assist the warehouse team with picking, packing and despatch as required.
* File recorded calls daily and complete end-of-day prescription reconciliations.
* Maintain accurate documentation and training records to ensure GDPR compliance at all times.
What we're looking for
* Minimum of 1 year customer service experience (preferably in healthcare or pharmacy).
* Minimum GCSEs in English and Maths. NVQ Level 2 Dispensing Assistant or equivalent is desirable.
* Strong attention to detail and excellent organisational skills.
* A polite, patient and professional manner when dealing with customers, suppliers and colleagues.
* Ability to work within GMP and GDP standards and follow internal SOPs.
* A team player who can multitask and adapt to changing priorities.
Why join us
* Be part of a growing, values-driven pharmaceutical business.
* Supportive team environment with opportunities to develop skills across pharmacy, warehouse and customer service.
* Structured training and access to ongoing professional development.
Job Type: Full-time
Pay: £24,500.00-£27,000.00 per year
Benefits:
* Company pension
* On-site parking
* Sick pay
Application question(s):
* Do you have experience in a pharmaceutical or healthcare environment?
Work Location: In person