Duties and Responsibilities: Recruit, train, and supervise store staff, ensuring they are knowledgeable about products and customer service standards. Schedule staff shifts and manage employee performance, providing feedback and conducting performance evaluations. Stay informed about new products, trends, and competitors in the card and gift industry to provide valuable insights and recommendations. Ensure the store is clean, organized, and visually appealing, adhering to company standards for merchandising and displays. Oversee inventory management, including stock ordering, receiving, and merchandising to ensure optimal product availability. Manage daily operations, including cash handling, banking, and maintaining accurate financial records. Plan and execute in-store promotions and marketing initiatives to attract customers and boost sales. Prepare and manage the store budget, monitoring expenses and revenues to ensure financial targets are met. Participate in community events and initiatives to promote the store and its offerings. Address and resolve any conflicts or issues that arise among staff or with customers in a professional manner. Skill/experience/qualifications: Ability to lead, motivate, and develop a team, fostering a positive and productive work environment. Excellent verbal and written communication skills. Strong organizational abilities to manage multiple tasks, prioritize responsibilities, and maintain store operations efficiently. Proficiency in budgeting, financial reporting, and inventory management. Previous relevant experience. A relevant bachelor’s or master’s degree.