Job Description
Temp Customer Service Advisor required for 6 months in Clifton to start ASAP
Your new company
Clifton based business
Your new role
If you’re an organised, people-focused coordinator who enjoys keeping things moving and solving problems quickly, this temporary role will put you at the heart of a busy customer service function. You’ll be supporting a manager who values clarity, pace and reliability, and you’ll play a key part in ensuring customers receive a smooth, well-managed experience.This role requires commitment through September and beyond, so it will not suit someone returning to education.What you’ll be doing
* Customer case handling - responding to concerns by phone or email and progressing each case within SLA
* Contractor coordination - issuing instructions to subcontractors and ensuring work is completed promptly
* Remedial tracking - following up outstanding tasks and driving completion within a 28-day window
* Customer communication - providing clear updates, empathy and a positive experience throughout
* Internal liaison - working closely with colleagues across departments to keep information flowing
* Admin & data accuracy - maintaining system records, logging updates and supporting general admin tasks
* KPI awareness - helping ensure service levels and performance measures are met
* Health & Safety awareness - following company standards and safe working practices
What you'll need to succeed
* Experience in a customer service, coordination or admin role
* Confidence managing multiple cases and keeping on top of deadlines
* Strong communication skills and a calm, solutions-focused approach
* Ability to build rapport with customers, contractors and internal teams
* Solid IT skills and comfort working with databases or CRM systems
What you'll get in return
* Friendly team to work with
* ASAP start
* 37.5 hours per week Monday: 8:45-5pm, Tue-Thu: 8:30-5pm, Friday: 8:30-4pm, 45-minute lunch each day
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. INDHAF #4802866