Hi Professionals,
Greetings From Ampstek!!
Hope you are high in your spirits. Please stay safe.
Our client is looking for Service desk analyst to join a high-growth organization. If you are interested share you resume sreeja.j@ampstek.com
Role: Service desk analyst
Location: Ulverston,UK
Duration: Contract
Job Description:
1st line support to all Client Employees and consultants.
- Create and follow up tickets in ITSM.
- Troubleshoot from distance or onsite at the physical walk-in desk.
- Manage communication towards 3rd party vendors for support and RMA.
- Retail support: remotely manage all Telenet and Base stores all over Belgium.
- Stage and destage computers.
- Hardware repairs on desktops and laptops, installation of OS on devices (PXE boot)
- Database management. (SCCM, AD, Keepass, In-house DB, ..)
- Manage new demands sent through TIPOS for new employees
- Basic Microsoft Exchange support, support on terminal servers and VM's
- Connectivity: configuration on devices, working together with the network team.
- Documentation: new procedures & updating existing ones.
- Staging, configuration, and testing of end-user devices
- Request fulfillment
- Starter and leaver process follow up
- LAN/WLAN Support
Sreeja.J
Talent Acquisition Executive | UK & Europe
Ampstek Services Limited
Tel - +48221857586
Email – sreeja.j@ampstek.com /