Customer Experience Executive | £32,000 | Warrington (Hybrid)
We're working with one of the UK's fastest-growing premium D2C subscription brands, a high-volume, direct-to-consumer business with a strong presence in the sports performance and health space. They partner with elite organisations and ship to thousands of subscribers nationwide. Premium product, fast pace, high standards.
This is a brand new role and a real chance to make it your own.
The role
This isn't a call centre job. It's a systems-led customer experience position where you'll be equally comfortable talking to a frustrated subscriber and fixing their account on the spot. You'll manage enquiries across email, live chat, phone and social, while handling the full subscription lifecycle skips, swaps, credits, payment failures and cancellations with accuracy and calm.
Beyond the day-to-day, you'll be a key feedback loop into the wider business, flagging retention risks, recurring issues and customer insight to Growth, Product and Ops.
What's in it for you?
* Salary up to £32K DOE
* Working pattern: 4 days office / 1-day WFH - from their Warrington office
* 25 days holiday + BH
* 25% Staff discount
* Onsite chefs & nutritionists
* Company events
Working pattern: (no Thursdays or Saturdays)
1. Mon: ...