Technical Account Manager
Location: Wigan, WN5 0LB
Pay: up to £50,000
Working hours: Monday – Friday, 37.5 hours per week, 8:30 am – 5:00 pm (flexible as needed)
Responsibilities
* Create, build and maintain effective relationships with key customer contacts. Resolve customer technical issues, manage expectations and ensure satisfaction.
* Manage and oversee the Technical Compliance Officer, providing direction, motivation and support through management and leadership.
* Arrange and attend customer meetings to align priorities and promote the business positively in accordance with the Technical strategy. Represent the business at conferences and provide feedback on key actions.
* Create robust and aligned customer technical plans focusing on key metrics, complaint reductions, microbiological improvement and general site improvement projects.
* Assist with visits and audits from customers, accreditation bodies and regulatory bodies. Supply required documentation and support the implementation of corrective actions when required.
* Collaborate with internal teams on food safety matters and promote industry best practices and new technologies.
* Act as the voice of the Customer to ensure technical standards are understood and maintained during change projects.
* Become a subject‑matter expert with a thorough understanding of the site’s capabilities, processes and supply‑chain processes with growers to maintain credibility with customers.
Qualifications
* At least 5 years’ experience within a chilled food environment in QA/Technical roles with a degree or equivalent in Food or a related discipline.
* Experience in a customer‑facing technical role within the food industry, ideally with the agricultural side of produce.
* Confidently lead and manage people using exceptional management skills, being approachable and credible.
* Communicate effectively in writing and verbally to influence high standards of service and delivery. Make quick, confident decisions under pressure.
* Show integrity and confidentiality in regard to role and business information. Adhere to GDPR at all times.
* HACCP Certificate and hold an internal auditing qualification.
Work Authorization
VISA Sponsorship: This role is only open to applicants who have the permanent right to work in the UK. Applicants must demonstrate ongoing eligibility to work in the UK without employer sponsorship.
Benefits
* Life Assurance: 3× basic salary paid to your nominated beneficiary.
* Employee Assistance Programme and BUPA: Remote GP service with a 24/7 helpline for financial, legal, medical and life issues, plus BUPA membership.
* Annual leave: 33 days per annum inclusive of UK Bank Holidays, increasing with service, plus the option to purchase up to 2 additional working weeks.
* Learning and Development: Personalised induction and regular courses, including L2–L7 funded apprenticeships, Leadership Development Programme, First‑Aid and MHFA Training, and more.
* Benefits platforms: Employee discount platform for retailers and access to salary finance schemes for bicycles, gyms, and financial assistance.
* Other: Recognition awards, regular employee engagement days, attendance incentives, an annual volunteering day, free physio and an on‑site Occupational Health nurse.
Company
Agrial Fresh Produce is a leading UK facility that processes and distributes pre‑packed fresh salad bags and bowls. It is part of the Agrial group, a 17,500‑employee French co‑operative.
Equal Opportunities
Agrial Fresh Produce Ltd is an Equal Opportunities employer. As part of Responsible Recruitment, the company follows the Employer Pay Principle; recruitment costs should be borne by the employer, not the employee.
Mental Health
We are committed to supporting the mental health and wellbeing of all staff through the Mental Health at Work Commitment, delivering programmes that enable open conversations and support employees to reach their potential.
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