Responsibilities
* Provide comprehensive and high-quality administrative support, undertaking a wide range of administrative tasks, including personal responsibility for delegated tasks.
* Support complex and sensitive administrative functions to ensure effective and timely access to information for storage and sharing.
* Act as the first point of contact for patients, service users and health professionals.
* Maintain databases and provide reports on required data.
* Develop and maintain excellent working relationships with partner agencies.
* Provide high-quality administrative support to the Mental Health Support Service teams within the Community Care Division and as part of the CYP Administrative Hub, contributing to safe, efficient, and compassionate delivery of care.
* Act as a first point of contact for families and professionals, providing compassionate and professional response.
* Manage all incoming and outgoing calls, mail, and emails, redirecting messages to the relevant person in a timely manner while providing professional communication.
* Manage and process all service referrals in line with MHST pathways and processes.
* Support clinical documentation processing for sending out patient letters, care plans, and supporting documents.
* Maintain accurate and timely electronic patient records, ensuring high standards of confidentiality and data quality.
* Support clinicians and managers with meetings, preparing agendas, minute taking, and general service administration.
* Provide comprehensive cross-cover within the MHST admin team to ensure smooth service delivery at all times.
* Provide training and shadowing to all new starters into the MHST admin team.
* Provide administrative support to clinicians, clinical managers and the Admin Team Leader when required.
* Work collaboratively with multidisciplinary colleagues, the wider administrative hub, and partner agencies to support smooth service delivery.
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