Job Description
Role and Responsibilities
* Ensure response to customer is given in a timely manner.
* Management of all aspects of the QA and technical information for allocated customers.
* Engage with customers on a weekly basis.
* Ensure effective communication lines with customer.
* Liaise with all internal stakeholders (commercial; innovations,; technical; site QA etc.)
* To deal with and resolve quality enquiries from customer in a timely manner.
* Making sure that any issues in relation to product from the strategic customer are investigated
and resolved in a timely manner.
* Making sure that quality related complaints are investigated and resolved.
* Attend Customer meetings and presentations.
* Liaise with Innovations Lead to ensure formulations are accurate and all information including processing lines are captured.
* Work with Innovations and Operations to manage the commercialization of products from Innovations to Launch.
Qualifications and Education Requirements
* 1-3 years’ experience with an understanding of Quality Management
* Knowledge of Food hygiene and HACCP
* Knowledge of standard testing protocols (shelf life; nutritional etc)
* Educated to degree level in Food Science or Technology or similar.
Preferred Skills
* Excellent communication skills
* Excel in the area of attention to detail
* Ability to handle multiple projects and work under pressure.
* Accuracy
Willingness to take responsibility and assist in the training and mentoring of junior colleagues
#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Culture, Engagement & Inclusion | ADM.
About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
Req/Job ID
100999BR
Ref ID
#LI-DNI
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