Senior Service Manager (Complex Needs)
Department: Adults North
Location: Regional – travel required across Greater Manchester, Yorkshire, North Wales
Salary: £45000.00 plus £3600.00 car allowance + bonuses
‘Extraordinary Days, Every Day’
At CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. Our focus is on empowering independence, building confidence and life skills, and supporting people to live fulfilling lives in environments that best suit their needs.
We are seeking an experienced Senior Service Manager (Complex Needs) to provide operational and strategic leadership across our Adults North services. This senior role supports individuals with learning disabilities, autism, mental health conditions and other complex needs to live safe, fulfilling and person‑centred lives.
Key Responsibilities
* Oversee and support multiple supported living services
* Lead service development, start‑ups and transitions in partnership with Locality and New Business teams
* Ensure services meet or exceed CQC and regulatory standards
* Coach, mentor and develop Registered Managers, Service Managers and frontline teams
* Build strong relationships with commissioners, local authorities and professionals
* Manage budgets, risks, quality assurance and continuous service improvement
* Contribute to regional Senior Management Team discussions
* Lead or support complex HR investigations when required
Essential Requirements
* Level 5 qualification in Health & Social Care (or equivalent)
* Management/Leadership qualification (Level 3+)
* Experience as a CQC Registered Manager
* Multi‑site management experience within complex needs services
* Strong knowledge of person‑centred, trauma‑informed practice
* Experience with safeguarding, inspections and statutory authorities
* Financial and people management experience
* Full UK driving licence and access to own vehicle
Skills & Attributes
* Strong leadership, communication and decision‑making skills
* Calm, resilient and values‑driven
* Passionate about empowering people with complex needs
* High standards of integrity, professionalism and accountability
Additional Information
* Flexible working required, including occasional evenings/weekends
* Enhanced DBS required
* Commitment to safeguarding, equality and ongoing professional development
What We Offer
* Recommend A Friend Bonus
* Free DBS Check
* Blue Light Card
* Stakeholder Pension
* Free Employee Assistance Programme
* Annual Employee Awards Evening
* Employee Recognition Schemes
* Ongoing training with clear career progression opportunities, including access to qualifications up to degree level
* CareTech Foundation - Opportunity to apply for family and friend’s grant
Apply today to join a friendly, empowering organisation committed to person-centred support and creating Extraordinary Days, Every Day.
About CareTech
CareTech Community Services Ltd, established in 1994, is one of the largest providers of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for vulnerable people to live in community settings. We support people to take control of their lives – this could be finding employment, having an active social life, learning new skills or building self-confidence.
CareTech Community Services are proud to inform you that they are a Disability Confident Leader.
Some roles may require male or female employees only, where this is a genuine occupational requirement in accordance with the Equality Act 2010.
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